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Urgent! Service Desk Analyst Job Opening In Singapore, Singapore – Now Hiring ACHIEVE TECHNOLOGY ASIA PACIFIC PTE LTD

Service Desk Analyst



Job description

As a Service Desk Analyst, you will be responsible for providing first-class technical support to our internal customers.

Your key responsibilities will include:

  • Provide timely and effective technical support via phone, email, and webchat, managing the end-to-end customer experience with empathy and professionalism.

  • Perform first and 1.5-level troubleshooting for a wide range of issues, from software application queries (like Office 365) to hardware setup, using advanced remote control tools to visualize and fix problems directly.

  • Take full ownership of assigned incidents, tracking them from initial report to final resolution, and providing regular, proactive updates to users.

  • Escalate complex issues to specialist resolver groups while maintaining oversight to ensure a timely fix.

  • Hands-On Support: Provide face-to-face, onsite assistance at user desks or our service counter, including setting up and deploying computers for new joiners.

  • Uphold Security: Act as a guardian of our IT security, following strict protocols for tasks like password resets and immediately reporting any potential security threats.

What You'll Bring to the Role:

  • A Diploma in Information Technology, Computer Science, or a related field.

  • 1-3 years of experience in a similar IT support or service desk role.

  • Strong proficiency in supporting Microsoft Office 365 is essential.

  • Excellent problem-solving and communication skills, with a genuine customer-service focus.

  • The ability to work independently and manage your own queue of incidents.

It's a Plus if You Have:

  • ITIL Foundation certification.

  • Experience with remote support tools.

  • A proactive mindset and ideas for improving processes.


Required Skill Profession

Other General



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    Unlock Your Service Desk Potential: Insight & Career Growth Guide


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