Senior Recruitment Consultant, Technology | Data & AI
Service Desk Analyst
A global professional services firm is seeking a Service Desk Analyst to join its Singapore office in a regional support capacity.
The role involves delivering first-line and occasional second-line IT support across the firm's global infrastructure, ensuring consistent and professional service to staff and clients.
Responsibilities
Deliver telephone and deskside IT support and manage service requests and incidents via logging systems.
Collaborate with global IT teams to ensure prompt issue resolution and maintain clear communication with users.
Contribute to ITIL-aligned processes such as change, release, and problem management and support scheduled shift rotations.
Support the development of team capabilities.
Requirements
Minimum 4 years of IT support experience, including at least 3 years in a first-line support role.
Strong customer service and soft skills essential.
Proficiency in Windows 10, Microsoft Office, VPN, and Citrix.
Experience with Active Directory, Remote Exchange Console, and ITIL practices required.
Familiarity with professional services environments advantageous.
To Apply
Apply with CV via job advertisement
Wayne Wong | Senior Consultant
Email:
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