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Urgent! Service Desk Engineer (Shift) - East - PS-CY002 Job Opening In Singapore, Singapore – Now Hiring ALPHAEUS PTE. LTD.

Service Desk Engineer (Shift) East PS CY002



Job description

Responsibilities :

  • Provide First Call Resolution (FCR) technical support via phone and email.

    Ensure calls are answered and emails are responded promptly
  • Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
  • Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level
  • Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

  • Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature
  • Handle initial classification/prioritization of the incidents.

    Track the progress of resolution and provide regular updates for follow up actions and incident status.

Requirement :

  • Min Higher Nitec in IT related fields
  • Min 1 year End user support experience, Desktop or Technical Service Desk.

    Customer Service
  • Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

  • Open to work in 12 hours rotating shift (2 days work 2 days off) or 8.5 hours rotating night shift (5 days)

12-hour shift:

  • Rotation of 2 days' work and 2 days' rest, regardless of Saturday, Sunday and Public holidays.

  • Shift allowance will be compensated.

8.5 hours Core rotating shift:

  • Monday to Friday: 8.5 hours.

  • Day shift: 1 pm – 10:30 pm
  • Night shift:10:30 pm to 8 am
  • Shift allowance will be compensated.


Required Skill Profession

Other General



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