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Urgent! Service Desk Engineer Job Opening In Singapore, Singapore – Now Hiring OPENSOURCE PTE. LTD.
Overview
Provide L1 and L2 on-site / remote IT support and fulfil service requests for CLIENT’S employees in all CLIENT’S locations.
Responsibilities
Perform asset tracking of all corporate devices (from purchase to disposal).
Manage end-to-end process for all new tickets in the ESM tool, handle incoming phone calls, Teams messaging to the Service Desk, provide first call resolution, log tickets, escalate where needed, and follow up with users to track closure within the agreed SLA.
Utilize ESM tools (e.g., ServiceNow) to manage all ESM tickets, adhering to response and resolution times based on ticket severity and document key actions within the ticket accurately.
Support the Team Lead in providing dedicated support for VIP users and be available for after-hours VIP (VP and above) support with advance notice from CLIENT’S team.
Provide CLIENT’S employees with information and support related to CLIENT’S corporate systems and guidance on self-service support and Service Desk modes of support.
Monitor the health of corporate systems and escalate abnormalities to the Team Lead.
Escalate any company-wide incidents to the Team Lead.
Assist in implementing service improvement plans approved by CLIENT’S team.
Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.
Follow established processes and best practices within the IT Service Desk playbook.
Refer to solutions/knowledge in the IT Service Desk playbook to facilitate self-service troubleshooting by CLIENT’S users.
Contribute to a positive team environment and foster a culture of excellent customer service and continuous improvement.
Continuously update skills and knowledge to stay current with industry trends and technologies.
Education
Diploma in Computer Science, Information Technology or a related field.
Technical skills
Proficiency with Windows OS, Active Directory, corporate network and common hardware/software troubleshooting for Windows laptops.
Strong proficiency in Microsoft 365 applications and services, and Microsoft Azure.
Experience with endpoint protection solutions such as web proxy, remote browser isolation and endpoint detection & response solutions.
Familiarity with meeting room video conferencing and AV solutions and troubleshooting.
Proficiency in using ESM tools such as ServiceNow.
Experience
At least 3 years of experience in a service desk or technical support role, with exposure to a variety of devices and applications in a corporate environment.
Experience as system engineer / system administration.
Mac OS experience is a plus.
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Unlock Your Service Desk Potential: Insight & Career Growth Guide
Real-time Service Desk Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 9557 jobs in Singapore and 7788 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! OPENSOURCE PTE. LTD. is currently hiring and seeking a Service Desk Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Desk Engineer Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at OPENSOURCE PTE. LTD. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Desk Engineer Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Desk Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Desk Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Desk Engineer interview at OPENSOURCE PTE. LTD., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the OPENSOURCE PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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