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Service Desk Engineer Job Opening In Singapore, Singapore – Now Hiring OPENSOURCE PTE. LTD.


Job description

Overview
Provide L1 and L2 on-site / remote IT support and fulfil service requests for CLIENT’S employees in all CLIENT’S locations.


Responsibilities
Perform asset tracking of all corporate devices (from purchase to disposal).


Manage end-to-end process for all new tickets in the ESM tool, handle incoming phone calls, Teams messaging to the Service Desk, provide first call resolution, log tickets, escalate where needed, and follow up with users to track closure within the agreed SLA.


Utilize ESM tools (e.g., ServiceNow) to manage all ESM tickets, adhering to response and resolution times based on ticket severity and document key actions within the ticket accurately.


Support the Team Lead in providing dedicated support for VIP users and be available for after-hours VIP (VP and above) support with advance notice from CLIENT’S team.


Provide CLIENT’S employees with information and support related to CLIENT’S corporate systems and guidance on self-service support and Service Desk modes of support.


Monitor the health of corporate systems and escalate abnormalities to the Team Lead.


Escalate any company-wide incidents to the Team Lead.


Assist in implementing service improvement plans approved by CLIENT’S team.


Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.


Follow established processes and best practices within the IT Service Desk playbook.


Refer to solutions/knowledge in the IT Service Desk playbook to facilitate self-service troubleshooting by CLIENT’S users.


Contribute to a positive team environment and foster a culture of excellent customer service and continuous improvement.


Continuously update skills and knowledge to stay current with industry trends and technologies.


Education
Diploma in Computer Science, Information Technology or a related field.


Technical skills
Proficiency with Windows OS, Active Directory, corporate network and common hardware/software troubleshooting for Windows laptops.


Strong proficiency in Microsoft 365 applications and services, and Microsoft Azure.


Experience with endpoint protection solutions such as web proxy, remote browser isolation and endpoint detection & response solutions.


Familiarity with meeting room video conferencing and AV solutions and troubleshooting.


Proficiency in using ESM tools such as ServiceNow.


Experience
At least 3 years of experience in a service desk or technical support role, with exposure to a variety of devices and applications in a corporate environment.


Experience as system engineer / system administration.


Mac OS experience is a plus.


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Required Skill Profession

Other General


  • Job Details

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Unlock Your Service Desk Potential: Insight & Career Growth Guide


Real-time Service Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Desk in Singapore, Singapore, highlighting market share and opportunities for professionals in Service Desk roles.

9633 Jobs in Singapore
9633
7839 Jobs in Singapore
7839
Download Service Desk Jobs Trends in Singapore and Singapore

Are You Looking for Service Desk Engineer Job?

Great news! is currently hiring and seeking a Service Desk Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at OPENSOURCE PTE. LTD. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Service Desk Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Desk Engineer?

Key qualifications for Service Desk Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Service Desk Engineer Job Success

OPENSOURCE PTE. LTD. interview tips for Service Desk Engineer

Here are some tips to help you prepare for and ace your Service Desk Engineer job interview:

Before the Interview:

Research: Learn about the OPENSOURCE PTE. LTD.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Desk Engineer interview at OPENSOURCE PTE. LTD., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the OPENSOURCE PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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