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Service Desk Engineer Job Opening In Singapore, Singapore – Now Hiring PLOY ASIA PTE. LTD.


Job description

Service Desk Engineer

As a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk).

It is responsible for providing support (remotely or onsite) on company supported computer software, applications, and platforms.

Whats on offer :

  • Job Type: Contract
  • Duration: 1 year (highly renewable)
  • Location: Singapore, Central
  • End-user Environment
  • Requires Shiftwork (There are 3 shifts : Morning (normal hours), Afternoon-to-Night, Night-to-Morning.)
  • Shifts will be rotated monthly, including working on weekends and public holidays, according to the team's scheduled roster
    Except for the Morning shift, a shift allowance will be paid for the other 2 shifts

Key Responsibilities:

  • Serve as the first point of contact for users experiencing technical issues via different support channels (phone, email, Self-Service Portal, Tech Concierge Desk).

  • Diagnose, troubleshoot, and resolve hardware, software, and network issues efficiently.

  • Log incidents and requests accurately in the service management tool, categorizing and prioritizing them based on urgency and documenting with event timeline.

  • Escalate unresolved issues to relevant next level support team (L2/L3)
  • Ensure effective management of all incident priorities including Major Incidents, Priority 1,2,3 and 4 and service requests through various communication channels, including phone, email, and in-person interactions at the concierge desk .

  • Act as an Incident Manager and drive end-to-end Major Incident and Priority 1 incident management process
  • Monitor ticket, email, chat, phone queues and agent performance to ensure adherence to service level agreements (SLAs) and quality standards
  • Handle user account lifecycle management (Joiner, Mover & Leaver), access provisioning in accordance with company IT security policies.

  • Perform regular out of office hours on call duties as per operational needs
  • Oversee DSAT feedbacks and take corrective action
  • Handle account provisioning across various system platforms (Active Directory, GSuite email account, Windows, Linux etc) for staff and generic accounts such as service accounts, admin account or FTP.

  • Oversee daily cessation activities and evaluate any potential issues to ensure compliance with audit requirements.

  • Provide reports upon stakeholder requests to list the active users or users associated with a specific application.

  • Manage and process IT service requests, assist in projects including user profiling setup, software installation, and system configuration
  • Assist in DWS (Digital Workplace Services) BAU tasks and projects such as but not limited to the following:

o OS imaging, deployment, upgrade, and tracking (Windows and Mac)

o Endpoint device management

o Hardware refresh

  • Maintain up-to-date knowledge base articles for common issues, troubleshooting steps, and SOPs used by the Service Desk team
  • Collaborate with cross-functional teams (Product Managers, Engineering, Architects, etc.), and business stakeholders and ensure proper escalation to improve service delivery and user experience.

  • Communicate effectively with end-users, keeping them informed of the status of incidents and requests.
    Monitor alerts triggered from servers, databases, or systems and inform the respective teams for necessary actions.

Required Qualifications:

  • Degree/Diploma in Computer Science, Information Technology, or related field
  • A minimum of 3 years of experience in a 24X7 service desk or technical support role
  • Proven work experience in an IT support function such as a Service Desk Agent, Desktop Support Engineer, or other similar roles
  • Working knowledge and experience on ITSM ticketing tools (ServiceNow, etc.)
  • Working knowledge and experience on computer hardware, OS, software, and applications both in Windows and Mac environments.

  • Comfortable in supporting users over the phone, onsite, or remotely using remote access tools such as Teamviewer
  • Possess an ITIL v3 and above Foundation certification is an advantage

Required Skill Profession

Other General


  • Job Details

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Unlock Your Service Desk Potential: Insight & Career Growth Guide


Real-time Service Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Desk in Singapore, Singapore, highlighting market share and opportunities for professionals in Service Desk roles.

9656 Jobs in Singapore
9656
7847 Jobs in Singapore
7847
Download Service Desk Jobs Trends in Singapore and Singapore

Are You Looking for Service Desk Engineer Job?

Great news! is currently hiring and seeking a Service Desk Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PLOY ASIA PTE. LTD. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Service Desk Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Desk Engineer?

Key qualifications for Service Desk Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Desk Engineer?

To improve your chances of getting hired for Service Desk Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Desk Engineer Job Success

PLOY ASIA PTE. LTD. interview tips for Service Desk Engineer

Here are some tips to help you prepare for and ace your Service Desk Engineer job interview:

Before the Interview:

Research: Learn about the PLOY ASIA PTE. LTD.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Desk Engineer interview at PLOY ASIA PTE. LTD., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PLOY ASIA PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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