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Urgent! Service Desk Engineer Job Opening In Singapore, Singapore – Now Hiring ST Engineering

Service Desk Engineer



Job description

Title: Service Desk Engineer

Job ID: Location:

ST Engineering Hub, SG

Description:

About ST Engineering


ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than countries.

The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments.

Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion.

These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Cloud & Data Centre Solutions


ST Engineering Cloud and Data Centre Solutions Pte Ltd provides all aspects of cloud management, services, and solutions, from initial setup and migration to ongoing operations and optimization.

Services include engineering works to design, build and provide facility management service for mission critical environments such data centers, disaster recovery, and business continuity sites.

Together, We Can Make A Significant Impact 


As a Service Desk Engineer, you will be a vital member of our support team, providing top-notch technical assistance and customer service to our clients.

Your primary responsibility will be to resolve enquiries, troubleshoot issues, and ensure our cloud systems are running efficiently.

You will have the opportunity to work with cutting-edge technology while collaborating with skilled professionals committed to service excellence.

Be Part of Our Success

  • Standardize and develop necessary guidance, process and procedures to continuously improve incidents management, escalation and system monitoring.


  • Responsible in tracking incidents, service request and change requests logged by users in line with the agreed SLAs

  • Providing level 1 technical support and helpdesk email enquiries to external users and proactively identify and manage potential problems and address enquiries to meet client satisfactions.


  • Execute ITIL best practices thru the service desk support processes.

  • Work effectively and closely with Ops-Leads and Service Delivery Manager and carry out ad hoc IT operation assignments and tasks arise from projects or day-to-day operation.

  • Provide Level 2 and Level 3 technical support for cloud-related queries and incidents

  • Troubleshoot and resolve issues related to cloud infrastructure, applications, and services

  • Document technical processes and maintain accurate records of issues and resolutions.

  • Collaborate with internal teams to escalate and resolve complex issues, ensuring a seamless customer experience.

  • Stay updated with the latest cloud technologies and trends to provide informed support.
  • Qualities We Value

  • Excellent communication skills, both verbal and written.

  • A proactive mindset with the ability to work independently as well as in a team environment.

  • Familiar with cloud platform e.g AWS, Microsoft product and Laptop engineering will be a plus.

  • Proven problem-solving skills and a customer-centric approach.

  • Service oriented personnel who can handle high-pressure
  • Our Commitment That Goes Beyond the Norm

  • An environment where you will be working on cutting-edge technologies and architectures.

  • Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.


  • Meaningful work and projects that make a difference in people’s lives.

  • A fun, passionate and collaborative workplace.

  • Competitive remuneration and comprehensive benefits.

  • Required Skill Profession

    Computer Occupations



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      Unlock Your Service Desk Potential: Insight & Career Growth Guide


    • Real-time Service Desk Jobs Trends in Singapore, Singapore (Graphical Representation)

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ST Engineering adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
    • What Is the Average Salary Range for Service Desk Engineer Positions?

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    • Interview Tips for Service Desk Engineer Job Success
      ST Engineering interview tips for Service Desk Engineer

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the ST Engineering's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
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      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
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      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Service Desk Engineer interview at ST Engineering, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ST Engineering's products or services and be prepared to discuss how you can contribute to their success.

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