Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Service Desk Engineer (WL FNW250117 001/05).
Singapore Jobs Expertini

Urgent! Service Desk Engineer - (WL-FNW250117 001/05) Job Opening In singapore south west sg – Now Hiring Xcellink Pte Ltd

Service Desk Engineer (WL FNW250117 001/05)



Job description

The Service Desk Engineer is responsible for providing first-level IT support and on-site technical assistance to ensure smooth operation of the Institute’s IT systems.

This role involves handling service desk tasks, maintaining IT infrastructure, resolving incidents, and managing IT assets.

The Service Desk Engineer plays a crucial role in maintaining high-quality IT services for day-to-day operations and special events.

Key Responsibilities:

1.

Service Desk Support:

  • Act as the primary point of contact for end users to log and resolve service requests, incidents, and IT support calls.
  • Troubleshoot hardware and software issues using structured checklists, aiming for first-call resolution through FAQs, knowledge bases, and known solutions.
  • Escalate complex incidents to higher-level support teams and ensure resolution in line with Service Level Agreements (SLAs).
  • Document all incidents, resolutions, and knowledge base entries for future reference and continuous improvement.

2.

On-Site IT Support & Maintenance:

  • Install, configure, and maintain IT and AV equipment, including desktops, laptops, printers, mobile devices, and peripherals.
  • Perform preventive maintenance and resolve hardware issues by replacing faulty components or coordinating repairs.
  • Conduct system health checks, monitor servers, network appliances, and wireless access points, and submit daily reports on system health.
  • Handle basic network troubleshooting, including connectivity issues and verifying wireless signal strength.

3.

Asset & Inventory Management:

  • Maintain an accurate inventory of IT and AV assets, including desktops, laptops, network devices, and peripherals.
  • Manage asset tagging, movements, and updates in the asset inventory system, ensuring all records are up-to-date.
  • Conduct regular asset audits, report discrepancies, and assist in annual stock-taking exercises.
  • Track warranty and maintenance periods of assets and provide reminders for contract renewals at least three months before expiration.

4.

Event Support:

  • Set up and configure IT equipment for special events (e.g., conferences, seminars), ensuring the smooth operation of temporary networks and systems.
  • Provide network and wireless configuration support for events as needed.

5.

Incident Reporting & Performance Monitoring:

  • Track and report incident resolutions, system performance, and asset status.
  • Generate reports on underperforming infrastructure, network issues, and service delivery.

Requirements

  • Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
  • Willing to work on rotations.
  • Relevant technical ICT support knowledge with proven IT support experience
  • Mature in thinking (e.g. must be able to receive feedback positively), proactive, self-motivated and possess good communication skills as well as ability to empathize with users.
  • Strong knowledge of IT systems, networks, AV equipment, and hardware troubleshooting.
  • Experience with asset management, including installation, configuration, and maintenance of IT equipment.
  • Familiarity with service desk tools, network monitoring tools, and IT support practices.
  • Excellent communication and problem-solving skills.
  • Experience with ITIL or other service management frameworks is a plus.

Benefits

  • Shift Hours: Day Shift: 7:30 AM to 5:00 PM or 8:15 AM to 5:50 PM
  • Night Shift: 11:00 AM to 8:00 PM.

Note: Working hours may vary during special events or on an as-needed basis, depending on event requirements and support needs.


Required Skill Profession

Computer Occupations



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Service Desk Potential: Insight & Career Growth Guide


  • Real-time Service Desk Jobs Trends in singapore, south west, sg, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in singapore, south west, sg, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10764 jobs in Singapore and 9347 jobs in singapore, south west, sg. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Service Desk Engineer (WL FNW250117 001/05) Job?

    Great news! is currently hiring and seeking a Service Desk Engineer (WL FNW250117 001/05) to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Xcellink Pte Ltd adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Service Desk Engineer (WL FNW250117 001/05) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in singapore south west sg. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Service Desk Engineer (WL FNW250117 001/05)?

    Key qualifications for Service Desk Engineer (WL FNW250117 001/05) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Service Desk Engineer (WL FNW250117 001/05)?

    To improve your chances of getting hired for Service Desk Engineer (WL FNW250117 001/05), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Service Desk Engineer (WL FNW250117 001/05) Job Success
    Xcellink Pte Ltd interview tips for Service Desk Engineer   (WL FNW250117 001/05)

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Xcellink Pte Ltd's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Service Desk Engineer (WL FNW250117 001/05) interview at Xcellink Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Xcellink Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Service Desk Engineer (WL FNW250117 001/05) Positions

    Setting up job alerts for Service Desk Engineer (WL FNW250117 001/05) is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!