Job Title: Service Desk Agent (12-hour Shift)
Work Schedule
- Shift Work: Yes (12-hour shifts)
- 24 x 7 Standby: No
Mandatory Skills
Preferred Skills
- Microsoft Windows
- ITIL IT Service Management
Job Description
- Provide first-level IT support and troubleshooting for end users.
- Handle incidents, service requests, and escalate issues as necessary.
- Ensure proper documentation of cases in ticketing systems.
- Follow ITIL best practices in service management.
- Deliver timely and effective resolution within agreed SLAs
Job Types: Full-time, Contract
Pay: Up to $3,000.00 per month
Location: