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Urgent! Service Desk Supervisor Job Opening In 16 Changi North Way Singapore 498772 – Now Hiring TTI Electronics Asia Pte Ltd
The Service Desk Supervisor to oversee daily IT support operations and ensure efficient resolution of user issues.
The ideal candidate will bring hands-on technical expertise and delivering excellent service to our users.
Responsibilities :
- Supervise and guide the Service Desk team in providing first-level support to end users.
- Monitor, prioritize, and assign IT service tickets to ensure timely resolution.
- Support and maintain IT infrastructure, including Windows servers, desktops, and virtualization platforms.
- Oversee IT asset management, software deployment, and system updates.
- Collaborate with other IT teams on escalations, change management, and infrastructure improvements.
- Document processes, prepare reports, and ensure compliance with IT policies and ITIL best practices.
- Provide training, coaching, and performance feedback to Service Desk staff.
- Serve as point of contact for critical issues and escalations, ensuring business continuity.
Requirements :
- High School Diploma or GED required.
- Bachelor’s Degree in Computer Science preferred, with 1–3 years of System Administration or IT Service Desk experience; or an equivalent combination of education and experience.
- Previous experience in server and PC hardware/software installation required.
- Prior supervisory or team lead experience is highly desirable.
- Strong knowledge of Windows Server Administration (Active Directory, DNS, DHCP).
- Proficiency in Windows PowerShell and/or VB scripting for automation.
- Experience with server and desktop virtualization; Nutanix AHV experience a plus.
- Understanding of server hardware (RAID, PERC, etc.).
- Proficiency with Microsoft Office applications (Excel, Word, PowerPoint, Outlook, OneDrive).
- Familiarity with Microsoft SharePoint Team Sites.
- Knowledge of Cisco IOS commands is an advantage.
- Experience with Windows performance tuning and troubleshooting.
- Familiarity with IT ticketing systems (ServiceNow a plus).
- Understanding of ITIL change management processes.
- Experience with telephone systems (Alcatel a plus).
- Strong analytical, problem-solving, and organizational skills.
- Excellent verbal and written communication, with the ability to document IT procedures.
- Ability to multi-task and manage priorities effectively in a fast-paced environment.
- Willingness to assist occasionally during weekends or after hours when needed.
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Unlock Your Service Desk Potential: Insight & Career Growth Guide
Real-time Service Desk Jobs Trends in 16 Changi North Way Singapore 498772, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Desk in 16 Changi North Way Singapore 498772, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 9635 jobs in Singapore and 8636 jobs in 16 Changi North Way Singapore 498772. This comprehensive analysis highlights market share and opportunities for professionals in Service Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! TTI Electronics Asia Pte Ltd is currently hiring and seeking a Service Desk Supervisor to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Desk Supervisor Jobs 16 Changi North Way Singapore 498772.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TTI Electronics Asia Pte Ltd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Desk Supervisor Jobs Singapore varies, but the pay scale is rated "Standard" in 16 Changi North Way Singapore 498772. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Desk Supervisor typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Desk Supervisor, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Desk Supervisor interview at TTI Electronics Asia Pte Ltd, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TTI Electronics Asia Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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