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Service Desk Support Job Opening In Singapore, Singapore – Now Hiring BANKING COMPUTER SERVICES PRIVATE LIMITED


Job description

Position Summary

The Service Hub division at BCS provides operational support to BCS and participants.

The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as operational excellence.

The Service Desk Support will be the first point of contact for external institutional users and will be responsible for managing the service desk and providing crucial support in ensuring effective incident management, timely communication with participants and schemes owners, and efficient processing of service requests.

The individual is responsible for ensuring round-the-clock support to maintain operational continuity for critical payment systems, coordinating release notifications and activities, and upholding service quality standards in alignment with organisational and regulatory requirements.

Key Responsibilities

Service Desk & Customer Experience

  • Manage service desk operations, ensuring delivery of excellent and consistent customer service across all touch points, including emails and phone
  • Serve as the primary point of contact for customer inquiries and requests, resolving issues efficiently and escalating as necessary
  • Collaborate with IT and vendors to provide timely and accurate advice to customers
  • Manage incident resolution, leveraging experience with ServiceNow ITSM and CSM platforms
  • Ensure all incident root cause analysis and downtime resolutions are tracked and reported, providing updates to relevant stakeholders (e.g., SCHA)

Incident and Service Request Management

  • Handle participants' service incidents and requests across CTS, FAST, IBG, PayNow, and Cross-Border services
  • Ensure all incidents and enquiries are logged, tracked, and resolved within the agreed Service Level Agreements (SLAs)
  • Ensure clear and timely communication of Root Cause Analysis (RCA) and resolution of incidents to participants and schemes

Release Notifications and Coordination

  • Ensure timely notifications to participants on all upcoming UAT and production releases
  • Coordinate release activities with all stakeholders to ensure smooth implementation

Requirements

Education and Experience

  • Diploma or Bachelor’s degree in Operations Management, Business Administration, or any related field
  • Minimum one year of experience in service desk management or IT operations, preferably within the payment or financial services industry
  • Demonstrated success in handling incident management, root cause analysis, and service request fulfillment
  • Prior experience working in 24/7 operational environments is preferred

Skills and Knowledge

  • Good understanding of payment systems such as Cheques, Funds Transfer, Interbank GIRO, PayNow, and Cross-Border services
  • Strong communication skills, with the ability to convey information clearly and effectively to both internal (e.g. L2/L3 Tech Teams) and external stakeholders (e.g., participants, scheme owners)
  • Knowledge of regulatory and compliance requirements related to payment systems is an advantage

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Required Skill Profession

Technical Support & Administration


  • Job Details

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Unlock Your Service Desk Potential: Insight & Career Growth Guide


Real-time Service Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Desk in Singapore, Singapore, highlighting market share and opportunities for professionals in Service Desk roles.

9656 Jobs in Singapore
9656
7849 Jobs in Singapore
7849
Download Service Desk Jobs Trends in Singapore and Singapore

Are You Looking for Service Desk Support Job?

Great news! is currently hiring and seeking a Service Desk Support to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BANKING COMPUTER SERVICES PRIVATE LIMITED adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Service Desk Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Desk Support?

Key qualifications for Service Desk Support typically include Technical Support & Administration and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Desk Support?

To improve your chances of getting hired for Service Desk Support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Desk Support Job Success

BANKING COMPUTER SERVICES PRIVATE LIMITED interview tips for Service Desk Support

Here are some tips to help you prepare for and ace your Service Desk Support job interview:

Before the Interview:

Research: Learn about the BANKING COMPUTER SERVICES PRIVATE LIMITED's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Desk Support interview at BANKING COMPUTER SERVICES PRIVATE LIMITED, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the BANKING COMPUTER SERVICES PRIVATE LIMITED's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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