Job Overview
Company
Esco Lifesciences Group
Category
Other Installation, Maintenance, and Repair Occupations
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Job Description
Job Description
Field service support for Esco products.Handle all breakdown calls in an earliest response time.Ensure high level of customer satisfaction and effectively manage customer expectations.Prepares monthly reports to present the over-all performance of the service and technical application management.Monitors repairs and maintenance activities through the Service Engineers to ensure operational efficiency and to target required hours for machine repair.Responsible on decisions when to instigate the escalation process in order to resolve a customer concern/issue.Publish and maintain all service documentation in a Service Binder for distribution to field service organizations.Maintain online service documentation on the Esco distributor intranet.Perform troubleshooting, commissioning, certification of units promoted.Provides effective teamwork building strong relationship with customer contacts.Carry out hands-on training for field service organizations internationally > 20% travel. Job Requirements
Diploma/Degree in Engineering.Hands on field experience with electro-mechanical equipment repair and troubleshooting is an advantage but not a requirement.Experience with laboratory equipment will be an advantage.Good command of spoken and written English.Good analytical and problem solving skills.Willing to travel.
About Esco Lifesciences Group
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