Urgent! Service Executive Job Opening In Jurong East – Now Hiring KALMAR PTE. LTD.
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As a Service Executive, you will be responsible for coordinating, supporting, and monitoring service activities to ensure timely and high-quality service delivery to Kalmar's customers.
This includes managing service orders, supporting field teams, and ensuring a seamless customer experience from request to resolution.
This role is critical in bridging technical service delivery with administrative accuracy, while upholding Kalmar's core behaviors and commitment to safety, service excellence, and customer satisfaction.
Primary Job: Manage, coordinate and support daily service operation, ensuring proper documentation of Service operations, including job sites and workshop.
Secondary Job: Finance reporting related to service operation.
Key tasks:
⦁ Coordinate and schedule service and maintenance jobs in collaboration with field service technicians and customers as well as inter department within the company.
⦁ Act as a primary point of contact for service requests, job updates, and customer inquiries.
⦁ Support service supervisors & technicians in daily operational matters related to their customers.
⦁ Support overall relationship with internal/ external customers that lead to constructive and profitable business partnerships through best in class operational performance.
⦁ Open, manage, and close work orders in the service management system (e.g., SAP, Salesforce) and data analytics with Qlik Sense.
⦁ Ensure timely and accurate documentation of service jobs, including reports, parts usage, and time tracking, including billing.
⦁ Communicate with customers regarding job status, delays, or required follow-up actions.
Attend to customer queries, complaints/feedback pertaining to services, if required
⦁ Support inventory and parts coordination related to service jobs.
⦁ Monitor service KPIs such as response time, completion rates, and customer satisfaction, technician utilization, etc)
⦁ Assist in preparing service quotes, job costing, and invoicing support.
⦁ Promote and reinforce safety procedures and ensure compliance with Kalmar's HSE standards.
Deploy a proactive safety culture of zero incidents while promoting and ensuring the completion of safety trainings and programs.
⦁ Collaborate with Service Managers and Technicians to improve service delivery processes.
⦁ Develop and optimize service operations on both field and workshop to ensure the lead time, quality and efficiency
⦁ Measure, communicate and improve key performance indicators, support continuous improvement and best practice share activities.
⦁ Interact with other functions to setup and optimize the cross functional operational processes.
⦁ Develop and optimize service on both field and workshop to ensure the process standardization, quality and efficiency.
⦁ Provide administrative support for Service Technicians' staff claims and any ad hoc documents.
⦁ Support warranty and claim handling as required.
Requirements:
Education:
⦁ Degree or diploma in Engineering, Business Administration, Logistics, or a related field
Experience:
⦁ 1–3 years of experience in a customer service, operations, or technical coordination role — ideally in industrial services, logistics, or heavy equipment
Skill Requirements:
⦁ We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
⦁ Familiarity with service management or ERP systems (e.g., SAP, Salesforce), data analytics Qlik Sense is an advantage.
⦁ Basic technical understanding of mechanical/electrical equipment is a plus.
⦁ Working knowledge of MS Office (Excel, Word, and Outlook).
Skills & Competencies:
⦁ Self-motivated and seeking high standards
⦁ Resourcefulness and implementation of action skills
⦁ Excellent communication and organizational skills.
⦁ Strong customer service orientation and ability to manage multiple tasks simultaneously.
⦁ Open-minded person with the ability to work within an international team and cross-cultural environment
⦁ Attention to detail and ability to work both independently and within a team.
Interested to join?
If you are excited about this opportunity, click Apply and submit your application and CV.
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Unlock Your Service Executive Potential: Insight & Career Growth Guide
Real-time Service Executive Jobs Trends in Jurong East, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Executive in Jurong East, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 35320 jobs in Singapore and 1990 jobs in Jurong East. This comprehensive analysis highlights market share and opportunities for professionals in Service Executive roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! KALMAR PTE. LTD. is currently hiring and seeking a Service Executive to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Executive Jobs Jurong East.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at KALMAR PTE. LTD. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Executive Jobs Singapore varies, but the pay scale is rated "Standard" in Jurong East. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Executive typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Executive, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Executive interview at KALMAR PTE. LTD., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the KALMAR PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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