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Urgent! Service Lead - Application Services Job Opening In Singapore, Singapore – Now Hiring Michael Page
Overview
About Our Client
Our esteemed client is a leading global financial institution providing a broad range of services including retail banking, asset management, and corporate finance.
Known for its strong cooperative foundation, global presence, and commitment to innovation and sustainable finance.
Job Description
The Service Lead is accountable for performing all run activities, ensuring the team adheres to SLAs (changes, incidents, requests) and appropriate reaction based on incident severity.
ITS ITIL processes are followed (change, incident, problem management).
Handle escalations from Production Engineers Level 3 (incident, request, change) and escalate to management when needed.
Ensure knowledge is shared within the team and conduct field sessions.
Coordinate with other teams (AS, Infra, Network, Build).
Create post-incident reviews (PSS) and drive improvement topics as required.
Continuously improve service provided by Production Engineer L2/L3 and ensure time slots for ongoing improvements.
Promote automation and innovation; manage knowledge with AS community in Paris and London.
Train Production Engineers on transferred activities for the business line (production of the applications).
Proactively liaise with third-party teams to arrange trainings, documents, and sharing sessions with the team.
Maintain a regularly updated knowledge database.
Drive complex operations and ensure the team is well prepared (involvement in DRP tests, WIP, major incidents, etc.).
Act as global coordinator during DRP/WIP/main events.
Review major release roadmaps with the team and ensure post-checks are documented and reports shared.
The Successful Applicant
Infrastructure or Application support hands-on experience of at least 4 years.
Knowledge of IT Ecosystem & Operations Background with experience in IT for Capital Markets and Corporate Banking (knowledge of front office to back office application flow).
Understanding of transversal technologies (SAN, Unix, Windows, Network, DBA, scheduler, MQ, Ctrl-M).
Technologies and/or Applications knowledge.
What’s on Offer
Opportunity to work in a leading organization within the financial services industry.
Gain valuable experience in application services.
If you are ready to take on this exciting opportunity as a Service Lead - Application Services, we encourage you to apply today.
Contact:
Shilpalekha Bhadoria (Lic No: R / EA no:18S9099)
Quote job ref:
JN-
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology and Engineering
Industries
Financial Services, Accounting, and Banking
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Unlock Your Service Lead Potential: Insight & Career Growth Guide
Real-time Service Lead Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Lead in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 14408 jobs in Singapore and 12241 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Service Lead roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Michael Page is currently hiring and seeking a Service Lead Application Services to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Lead Application Services Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Michael Page adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Lead Application Services Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Lead Application Services typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Lead Application Services, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Lead Application Services interview at Michael Page, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Michael Page's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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