Urgent! Service Lead - Data & Analytics - Technology Consulting Job Opening In Singapore, Singapore – Now Hiring Ernst & Young Advisory Services Sdn Bhd
Overview
Service Lead (SA) - Data & Analytics - Technology Consulting
Location:
Other locations: Primary Location Only
Date:
Sep 8, 2025
Requisition ID:
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.
And we’re counting on your unique voice and perspective to help EY become even better, too.
Join us and build an exceptional experience for yourself, and a better working world for all.
What we look for
The opportunity
EY DnA is the data and advanced analytics capability within EY Asia-Pacific, with over 500 specialist employees working across multiple industry sectors.
We implement information-driven strategies, data platforms and advanced data analytics solution systems that help grow, optimize and protect client organizations.
We go beyond strategy and provide end to end design, build and implementation of real life data environments and have some of the best architects, project managers, business analysts, data scientists, big data engineers, developers and consultants in the region.
We are looking for a Service Lead (Senior Associate) within the DnA team in our Singapore office.
This role is offered on a flexible full time basis.
The ideal candidate will be well-versed in IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) practices.
The Service Lead will be responsible for overseeing the delivery of high-quality IT services and ensuring that our service management processes align with ITIL standards.
A background in Data and Analytics is highly desirable to facilitate effective communication and swift integration into our ongoing projects.
Your key responsibilities
Lead the service management team to ensure efficient and effective delivery of IT services.
Implement and maintain ITIL-based service management processes, including incident management, problem management, change management, and continuous service improvement.
Collaborate with cross-functional teams to align IT services with business needs and objectives.
Monitor service performance metrics and conduct regular reviews to identify areas for improvement.
Manage service level agreements (SLAs) and ensure compliance with contractual obligations.
Act as a point of escalation for complex service issues and coordinate resolution efforts.
Facilitate communication between technical teams, stakeholders, and customers to ensure transparency and understanding of service-related matters.
Drive the adoption of best practices in service management and promote a culture of continuous improvement.
Contribute to the development and execution of strategic plans for the IT department.
Mentor and develop team members to enhance their skills and performance.
Skills and attributes for success
Proven experience in IT Service Management and familiarity with ITIL practices.
Strong background in Data and Analytics, with the ability to understand and engage in technical discussions.
Previous experience with SAS (Statistical Analysis System) is advantageous.
Project Management experience, with a track record of successfully leading and delivering IT projects.
Excellent leadership and team management skills.
Strong analytical and problem-solving abilities.
Exceptional communication and interpersonal skills, with the ability to interact effectively at all levels of the organization.
Ability to work in a fast-paced and dynamic environment.
To qualify for the role, you must have
Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum of 5 years of experience in a service management role within an IT environment.
Prior experience in a leadership or supervisory position is preferred.
What we offer
EY offers a competitive remuneration package commensurate with your work experience where you’ll be rewarded for your individual and team performance.
We are committed to being an inclusive employer and are happy to consider flexible working arrangements, where this may be needed, guided by our FWA Policy.
Plus, we offer:
Continuous learning:
You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you:
We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership:
We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture:
You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience.
It’s yours to build.
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Unlock Your Service Lead Potential: Insight & Career Growth Guide
Real-time Service Lead Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Lead in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 16264 jobs in Singapore and 14140 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Service Lead roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Ernst & Young Advisory Services Sdn Bhd is currently hiring and seeking a Service Lead Data & Analytics Technology Consulting to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Ernst & Young Advisory Services Sdn Bhd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Lead Data & Analytics Technology Consulting Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Lead Data & Analytics Technology Consulting typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Service Lead Data & Analytics Technology Consulting interview at Ernst & Young Advisory Services Sdn Bhd, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Ernst & Young Advisory Services Sdn Bhd's products or services and be prepared to discuss how you can contribute to their success.
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