We are looking
for a
Team Leader to join our team at
Pool Bar!
Key Responsibilities
General Knowledge
To have complete knowledge on the food / beverage / service available in sections appointedEnsures that SLIM and Hotel standards and policies are explained to staff, and are correctly applied. Operations / Communications
Monitors and ensures smooth operations of The Line, Line Shop and PoolsideMaintains consistency in quality of food / beverage / service / cleanliness in The Line.Constantly obtains customer feedback during operations to ensure satisfaction.Proper and tactful handling of verbal complaints from customersEnsures effective communication within the department & other divisionsConducts / attends F&B divisional and departmental meetings as requiredEnsures that all materials, equipment and machinery are properly used and regularly cleaned, in other to prolong usage.Ensures general maintenance of equipment and follow up on work order forms with engineering department.Recommends improvements in all aspects as appropriateUpdates the logbook / communication log and submits to division head daily. Fire & Life Safety
Ensures all staff including casual staff is aware of and applies the procedures concerning hotel fire and life safety / emergency procedures. Hygiene & Food Safety
Ensures that all staff including casual staff applies the necessary precautions with regards to the hotel food safety and hygiene standards. Staff / Training
Reviews guests feedback / critique forms / outlet log books on operational issues / We Value Your Opinion / P&L statement in order to: Implement measures for improvement in food / beverage / service Identify training needs.
Participates in effective staff management (staff hiring / termination / transfers / overtime), with approval from the Division HeadSubmits weekly staff roster / training schedules to the division headEnforces staff motivation and team buildingObserves staff individual performance / grooming / punctuality, and performs staff appraisals / disciplinary actions if required Cost Control
Liaises with Stewarding department on quarterly inventory taking / costs / breakageApproves food / beverage / general requisitions / transfer forms in sections appointed and be aware of cost involvedPractices economy of food, beverage, paper supplier, electricity and water (practice recycling whenever possible)Presents the section P&L statement to the Division Head monthly (if applicable)Implements appropriate and effective measures to improve control of costs / expenses / labour Marketing / Planning
Clear understanding of the activities of direct competitors and seek for counter measures (via SWOT analysis and regular competitors survey)To be updated on new items and technology availability in the market in order to seek improvement of operations Others
Conducts day to day business and internal/external relations with the code of conduct in mind and on the basis of the Guiding Principles and in the spirit of a Heartwarming Family.Carries out other special projects/tasks assigned by supervisorsWherever and whenever necessary, liaises with colleagues on aspects of the job which will be helpful to all concerned