Responsibilities
Coordinate and collaborate with reporting team to prepare the monthly service report.
Prepare and present monthly service report (record of minutes and action items to be followed up etc) to key management/stakeholders.
Ensure Services team are meeting the KPI/SLA; as well as to monitor and manage the ticketing SLA.
Drive improvement in automation in relevant service reporting to measure the KPI and SLA.
Involve in continuous service improvement.
Ensure SOP are kept up to date and governance framework are in place.
Analyse resource utilization data and provide monthly report in a timely manner.
Perform other tasks as and when required
Qualifications
Diploma/ Bachelor Degree or equivalent in Computer Science, Electrical / Electronics Engineering or related discipline from a recognize education institution.
Experience in providing systems consultation with hands on involvement in systems operation support
Proven of working experience in Service Delivery and Ticketing Management
Experience working in ITIL environment, with ITIL Foundation Certification will be added advantage
Experience in any of the following technologies:
For more information, please visit to and search for Job Reference: 18673
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R
#J-18808-Ljbffr