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Service Management Specialist (6 months maternity coverage) Job Opening In Singapore, Singapore – Now Hiring Network For Electronic Transfers (S)

Service Management Specialist (6 months maternity coverage)

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Service Management Specialist (6 months maternity coverage)
Company:
Network For Electronic Transfers (S)
BCS is NETS’ wholly owned subsidiary, and is an entity within the NETS Group.

It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central Repository.


Position Summary
The Service Management team at BCS provides operational support to BCS and participants.The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issueresolution and service processing, as well as operational excellence.


Key Responsibilities
Operate the Platform Support escalation mailbox/portal, ensuring the delivery of anexcellent and consistent level of customer service through various communicationchannels, such as email and ticketing system

  • Provide support to internal and external stakeholders and elevate issues to technical teams as necessary
  • Schedule meetings with external teams and internal stakeholders, provide insights and details from L1 Support perspective for joint discussion in resolving any issue raised by industry
  • Raise and track tickets via the internal ticketing system for case escalation, ensuring timely assignment of tickets and providing necessary follow-up actions to assist the ticket requestor according to Service Level Agreements (SLAs)
  • Develop and maintain standard operating procedures.

    Participating in any process discussion, Change Requests and enhancement required by the respective platforms
  • Participate in projects and perform User Acceptance Test
  • Prepare and present presentation deck for meetings and presentations to internal stakeholders for the respective platforms
  • Prepare and coordinate monthly meetings with the industry and Scheme owner including Monthly Steering Committee meetings

Requirements
Education and Experience
Diploma or bachelor’s degree in business, Information technology or related field
1 to 2 years of experience in banking operations, project coordination, user acceptance testing or related areas
Skills and Knowledge
Proficient in Microsoft Office Suite
Good customer and stakeholder management skills
Agile and able to work independently
Proficient in Microsoft Office Suite
Attention to details, demonstrate good analytical and problem-solving skills
A self-starter, resourceful and active team player
Ability to multi-task, prioritise and deliver consistent results under pressure
Banking Computer Services Pte Ltd (a subsidiary of Network for Electronic Transfers (Singapore) Pte Ltd)
#J-18808-Ljbffr

Required Skill Profession

Other General


  • Job Details

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Network For Electronic Transfers (S) adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Service Management Specialist (6 months maternity coverage) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Management Specialist (6 months maternity coverage)?

Key qualifications for Service Management Specialist (6 months maternity coverage) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Service Management Specialist (6 months maternity coverage) Job Success

Network For Electronic Transfers (S) interview tips for Service Management Specialist (6 months maternity coverage)

Here are some tips to help you prepare for and ace your Service Management Specialist (6 months maternity coverage) job interview:

Before the Interview:

Research: Learn about the Network For Electronic Transfers (S)'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Management Specialist (6 months maternity coverage) interview at Network For Electronic Transfers (S), research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Network For Electronic Transfers (S)'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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