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Urgent! Service Management Technician L1 (Access Management) Job Opening In singapore sg – Now Hiring Wise
Company Description
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees.
Max ease.
Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about and .
Job Description
About the role
We are looking for an IT Technician supporting internal (and in some cases external) users with their access management related questions and requests and participating in projects related to service specific improvements or automation.
If you are capable of diagnosing and solving problems based on customers' non-technical descriptions, and also have excellent communication and customer service skills, this role might just be the right one for you.
This role will be based in our Singapore office.
Our team is a small global team (we have teammates across our EMEA, US, and SG offices) providing support to internal and external collaboration partners by resolving tickets according to agreed SLAs. In addition, the team participates in different technical projects that results in automation or streamlining of services according to pre-agreed requirements.
How we work
We operate on a strong belief in automation, programmatic implementation, and reusable design.
We’re looking for people who can step back and think holistically about the ecosystem, but also follow through and help implement the design; drawing on the resources across the rest of the platform tribe.
As we grow, we need to sustain this growth by continuously iterating on the services we run, with a focus on availability, security, and ease of use.
We’re looking for a technician with relevant experience who can resolve technical requests and deliver simple solutions to help our teams achieve our mission with speed and confidence.
What will you be working on?
Solve IT Access Tickets in Jira within the SLA timeframe;
Manage projects related to service specific automation or improvement
Responsible for keeping the documentation of our services and processes up to date;
Make suggestions on how to improve the processes related to our applications or to the service itself;
Onboarding and off-boarding tools according to internal policies
Making standard predefined changes in our services with necessary documentation updated.
Qualifications
You Have:
A Singaporean Citizenship/Permanent Residency of Singapore (Please note that we're unable to sponsor visas for this role)
A degree in Information Technology or related field or technical certification in the industry OR 1 year of working experience in the same field;
The ability to work independently;
Excellent customer service and communication skills;
The ability to diagnose and solve problems based on customers' non-technical descriptions;
Strong working knowledge of equipment and tools in use, adaptability to learn the use of new applications;
Technical project management knowledge
Experience in working with Atlassian products;
Additional Information
Salary: SGD 4,700 - SGD 5,225 + RSUs
You can expect:
The ability to choose your own path to success – you’ll have the freedom to define the vision
The freedom to have real impact
The opportunity to inspire teams
A fun work environment with social activities and events
Some pretty awesome benefits! Find out more about our benefits
For everyone, everywhere.
We're people building money without borders — without judgement or prejudice, too.
We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit .
Keep up to date with life at Wise by following us on and .
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Unlock Your Service Management Potential: Insight & Career Growth Guide
Real-time Service Management Jobs Trends in singapore, sg, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Management in singapore, sg, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 14686 jobs in Singapore and 12416 jobs in singapore, sg. This comprehensive analysis highlights market share and opportunities for professionals in Service Management roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Wise is currently hiring and seeking a Service Management Technician L1 (Access Management) to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Wise adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Management Technician L1 (Access Management) Jobs Singapore varies, but the pay scale is rated "Standard" in singapore sg. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Management Technician L1 (Access Management) typically include Financial Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Management Technician L1 (Access Management) interview at Wise, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Wise's products or services and be prepared to discuss how you can contribute to their success.
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