- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Service Manager, Customer Support (XRD & XRF).
Urgent! Service Manager, Customer Support (XRD & XRF) Job Opening In Singapore, Singapore – Now Hiring Reeracoen Singapore Pte. Ltd.
Job Description
Our Client is a leading provider of X-ray analytical and measurement instruments, is seeking an experienced Service Manager, Customer Support to lead the service operations across the region.
This pivotal role is responsible for driving service revenue, managing the customer support network, and ensuring exceptional after-sales service for our XRD & XRF product lines.
The successful candidate will bring strategic vision, technical expertise, and a passion for customer satisfaction to strengthen company's reputation in Asia Pacific.
Reporting to CFO
【Responsibilities】
- Oversee delivery of service revenue, parts inventory, and supply chain, including preventive maintenance (PM), installation, repair, and maintenance activities.
- Develop mid- to long-term service strategies aligned with the company's business vision and objectives.
- Prepare and manage the Service Department's budgets, forecasts, and management reports.
- Lead the Customer Call Centre to address quality claims and support requests from customers and distributors.
- Maintain optimal service inventory levels and manage subcontractors efficiently.
- Guide the service team in executing PM protocols, system verifications, and ensuring instruments meet the company's specifications post-service.
- Conduct operational and performance tests to qualify instruments after repair.
- Mentor and develop Service Engineers while building a robust Asian Service Network in collaboration with distributors.
- Strengthen customer trust and satisfaction through service excellence.
- Handle ad hoc assignments as required by management.
Qualifications
Requirement
【Requirements & Preferences】
(Must)
- Diploma/Bachelor's Degree in Engineering or similar
- Minimum 8-10 years of experience in diagnosing and repairing XDR and XFR
- 1-2 years of leadership experience in mentoring or training junior members
- Advanced proficiency in Excel, capable of creating high-quality spreadsheets, interfacing with accounting systems.
- Strong technical expertise in analog electronics, high-voltage circuits, laser technology, and high-vacuum systems.
- Demonstrated business acumen and cross-cultural communication skills; fluency in English
- Willingness to travel regionally up to 20-50%
- Possess NEA IR2 or N2 license for servicing X-ray instruments, or willing to take it before completion of probation period
English Level
-
Other Language
-
Additional Information
Benefit
【What you will receive】
- Variable Bonus (Depending on the company's and individual's performance)
- Annual Leave: 16 days
- Medical Leave: 14 days
- Group Medical Insurance
- Flexible working arrangement and hybrid (subject to Line Manager's approval)
Working Hour
08:30 ~ 17:30
Holiday
-
Job Function
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Service Manager Potential: Insight & Career Growth Guide
Real-time Service Manager Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Manager in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 48627 jobs in Singapore and 42470 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Service Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Reeracoen Singapore Pte. Ltd. is currently hiring and seeking a Service Manager, Customer Support (XRD & XRF) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Manager, Customer Support (XRD & XRF) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Reeracoen Singapore Pte. Ltd. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Manager, Customer Support (XRD & XRF) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Manager, Customer Support (XRD & XRF) typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Manager, Customer Support (XRD & XRF), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Manager, Customer Support (XRD & XRF) interview at Reeracoen Singapore Pte. Ltd., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Reeracoen Singapore Pte. Ltd.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Service Manager, Customer Support (XRD & XRF) is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!