Job Overview
Category
Other Management Occupations
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Job Description
We are looking
for a
Manager, Lobby Lounge & Rose Veranda to join our team!
Key Responsibilities
General
To have complete knowledge on the food / beverage / service available in the restaurantEnsures that SFSMS, Hygiene and Food Safety Management Policies, Fire & Life Safety Standard are explained to staff, and are correctly applied Operations
Monitors and ensures smooth operations of the sections appointedEffective participation in co-coordinating and controlling departmentsConducts regular tours of front and back of F&B operations to check on set-up / service / food quality / general maintenance / cleanlinessBe updated of latest food knowledge and menu including seasonal changes in the menuDrive customer satisfaction and focus on building relationship with guests Marketing and Planning
Recommends improvements in all aspects of their appointed sections as appropriateConducts market surveys as required and plan / implement appropriate measures to increase market shareTo brainstorm / keep updated on new technology to improve work efficiencyCo-ordinates with the Executive Chef / Assistant Manager on the set-up, implementation and sales of all outlet promotions and menu planningIn conjunction with Division Head, Executive / Head Chef, to establish standard recipes / specifications sheet and theoretical sales prices for food and beverage services in the restaurant Management of Staff
Participates in effective staff management (staff hiring / termination / transfer / overtime)Approves weekly staff rosterEnforces staff motivation and team buildingParticipates in divisional staff training / orientation (co-ordinate by F&B Division Trainer)Observes staff individual performance / grooming / punctuality, and performs staff appraisals / disciplinary actions if required.Ensures that the staff are equipped with proper working environment / tools / knowledge to enable them to be productive and efficient in their workEnsures application of procedures and regulations to staff concerning hygiene and sanitation / fire and safety / emergency procedures Communication
Maintains regular customer contact to obtain feedback / create future and potential clientsProper and tactful handling of verbal complaints from customers and respond to customer critique formsConducts / attends F&B divisional and departmental meetings as requiredEnsures smooth and effective communication between F&B and other departments in the hotelSupplier Relations Meeting regularly with key suppliers to discuss new products, flaws in existing products, maximize discounts, sponsorships Quality Control
Ensures that quality of food / beverage / service provided are consistently maintainedEnsures that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage Cost Control / Planning
Effective participating and control in inventory taking / cost / breakageApproves food / beverage / general requisition in the restaurantPractices economy of food, beverage, paper suppliers, electricity and waterAssists the EAM of F&B / Director of F&B in the planning of budget / forecast / CAPEX / P&L for the divisionImplements appropriate and effective measures to improve control of costs / expenses / labour Administration
Prepares the F&B Division Report on a monthly basis (if applicable)Responsible the F&B Division Report on a monthly basis (if applicable)Responsible for the implementation and upkeep of the system for compilation of guest critique / business cards / guest lettersAuthorizes the daily outlet log book.Maintains and Updates F&B Division Operation Manual and Standard Operating Procedure Others
Your duties may include recruitment, performance review, roster planning, training and manage any disciplinary issue (if any).Conducts day to day business and internal/external relations with the code of conduct in mind and on the basis of the Guiding Principles and in the spirit of a Heartwarming Family.Carries out other special projects/tasks assigned by supervisors Wherever and whenever necessary, liaises with colleagues on aspects of the job which will be helpful to all concerned
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Shangri-La is actively hiring for this Service Manager - F&B (Lobby Lounge & Rose Veranda) position
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