Service Manager

Responsibilities:

• Lead tenders, proposals, and ACMV project bidding to secure new business.
  
  
• Manage and renew service contracts for profitability and client retention.
  
  
• Develop marketing strategies, promotions, and competitive pricing.
  
  
• Prepare and review service quotations and proposals.
  
  
• Handle client feedback and complaints to maintain strong, repeat partnerships.
  
  
• Conduct customer satisfaction surveys and implement service improvements.
  
  
• Build and maintain relationships with manufacturers, dealers, and key stakeholders.
  
  
• Attend site surveys and pre-tender briefings to provide technical and strategic input.
  
  
• Guide and develop the service team to achieve sales and service goals.
  
  
• Collaborate with Operations Manager to ensure smooth service delivery and contract execution.
  
  

Requirements:

• Diploma or Degree in Mechanical, Building Services, Electrical Engineering, or equivalent.
  
  
• 8–10 years in ACMV service and maintenance, including 3–5 years in a managerial/BD role.
  
  
• Strong technical knowledge of ACMV systems (Chillers, AHUs, FCUs, VRV/VRF, etc.).
  
  
• Proven experience in tendering, contract management, and client relationship building.
  
  
• Excellent communication, negotiation, and leadership skills.
  
  
• Proficient in Microsoft Office and tender documentation.