We are seeking a skilled and motivated Service Manager to join our team in Singapore.
The ideal candidate will have hands-on experience with marine equipment—particularly boilers, burners, and their supporting systems—and a strong ability to manage service operations from end to end.
Key Responsibilities:
- Lead and manage a team of Service Engineers and Technical Consultant.
- Respond to client enquiries in a timely and professional manner.
- Overseeing service attendances & on board vessels at Singapore Anchorage, ports, shipyards, and overseas when required.
- Giving technical support to Customers and Service Engineers.
- Organising, planning and execution of technical education and training of the Service team by coordinating & reporting to Global Service value stream Director.
- Monitoring, recording and reporting different Service department reports to Managing Director and Global Service value stream Director.
- Responsible of planning maintaining and calibrating of measuring and process equipment necessary for professional execution of the service jobs.
- Responsible for establishing measures to prevent non-compliance within his scope of work and Service department employees.
- In charge and responsible for initiating actions related to the occurrence of non-compliance within his scope of work and Service department employees.
- Responsible for carrying out corrective and preventive actions within his scope of work and Service department employees.
- Address and resolve customer feedback, complaints, and service-related issues effectively.
- Plan & collaborate with the Technical Consultant to assess manpower requirements, spare parts, tools, and estimated service durations.
- Handle sourcing and procurement of job-related materials and equipment.
- Coordinate closely with Service Engineers for task execution and follow-up actions.
- Conduct risk assessments for each service job and ensure compliance with safety regulations onboard vessels and within the workshop.
- Develop and manage daily service job schedules in ScheduleIt cloud software.
- Maintain clear and consistent communication with clients throughout the service process.
- Oversee and update invoice summaries, purchase orders, and quotations until job completion.
- Compile and maintain service report databases, and ensure timely submission of reports to clients as per contractual obligations.
- Attend service jobs personally when necessary.
- Perform other service-related coordination and administrative duties as required.
Job Requirements:
- Minimum 10 years of experience in the marine industry out of which 5 years related to boiler and burners related systems (preferably servicing onboard vessels).
- Strong leadership skills with a proactive and solution-oriented mindset.
- Solid technical knowledge of marine electrical and mechanical systems.
- Willingness and flexibility to travel on short notice, including overseas assignments
- Excellent communication, interpersonal, and reporting skills.