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Urgent! Service Manager - SAP Brim (NBS) Job Opening In Singapore, Singapore – Now Hiring Synapxe
Position Overview
Service Manager is responsible to maintain high levels of service and to ensure that all IT operations activities are performed.
You are the subject matter expert in technology and/or business domain.
You are responsible to drive both internal and external teams in the resolution of complex problems to ensure high resiliency and compliance to SLAs, KPIs and metrics relating to service performance and operations performance.
You should possess strong analytical skills in the completion of service operations related activities and are responsible for tracking and analyzing important reports covering service performance metrics and operations activities.
Role & Responsibilities
Serve as a Subject Matter Expert to enhance the organization's capability in applying service operations and maintenance frameworks effectively
Implement response and recovery plans focused on improving service recovery processes
Assist senior leaders in disaster recovery planning and related activities
Lead internal and third-party service provider review meetings to discuss performance, service improvements, quality, and processes
Troubleshoot and resolve service health issues, coordinating with relevant parties to eliminate impediments impacting service performance
Organize system activities, including planned maintenance events, system backup processes, and disaster recovery drills
Support and assist in high-severity incidents, facilitating problem management meetings
Develop operational support material blueprints for application disciplines, ensuring they are concise and comprehensive, covering internal security and technology standards
Collaborate with multiple internal teams to restore services during incidents, gathering necessary experts for root cause analysis and problem resolution
Track and ensure compliance with SLAs, KPIs, and metrics related to service and operations performance
Requirements
Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field
Minimum of 8 years of experience in IT service management or related roles
Proven experience in managing service operations, incident management, and problem resolution
Experience working with third-party service providers and vendors
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Unlock Your Service Manager Potential: Insight & Career Growth Guide
Real-time Service Manager Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Manager in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 53558 jobs in Singapore and 47481 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Service Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Synapxe is currently hiring and seeking a Service Manager SAP Brim (NBS) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Manager SAP Brim (NBS) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Synapxe adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Manager SAP Brim (NBS) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Manager SAP Brim (NBS) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Manager SAP Brim (NBS) interview at Synapxe, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Synapxe's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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