Urgent! Service Manager ( Service Centre) Job Opening In Singapore, Singapore – Now Hiring Flintex Consulting Pte Ltd
Job DescriptionMon - Fri 8.30am - 5.30pm Sat 8.30am - 12.30pm • To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.• Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.• Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.• Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.• Maintain and strengthen customer service processes to improve customer satisfaction at all times.• Develop staff through training, coaching, and mentoring to enhance their performance and build their competencies.• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system.
Ensure all staff has a clear understanding of the company’s direction.• Setting up and control of proper warranty structures and procedures according to our regulations.
Close follow up of cost development in warranty and goodwill.
Ensure product campaigns are being implemented and follow through.Job requirements• Broad understanding of all aspects of the automotive industry.• Minimum 5 years of experience in premium brand automotive business• Minimum 5 years management experience• In-depth understanding of all aspects of the Aftersales discipline.
Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices.
(Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.• Result Driven Individual with strong business acumen• Aggressive and forward thinking• Ability to analyze and use Financial Reports• Excellent communication skills, including presentation effectiveness.• Well rounder conceptualization skills, creative, ideas generator.• Well rounder personal effectiveness with good negotiation and influencing skills.• Emphasis on performance, goal and team orientated.
Requirements
Service Manager (Service Centre)
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Unlock Your Service Manager Potential: Insight & Career Growth Guide
Real-time Service Manager Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Manager in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 48457 jobs in Singapore and 42347 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Service Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Flintex Consulting Pte Ltd is currently hiring and seeking a Service Manager ( Service Centre) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Manager ( Service Centre) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Flintex Consulting Pte Ltd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Manager ( Service Centre) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Manager ( Service Centre) typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Manager ( Service Centre) interview at Flintex Consulting Pte Ltd, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Flintex Consulting Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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