Service Manager

Roles & Responsibilities

Responsibilities:

• Lead tenders, proposals, and ACMV project bidding to secure new business.
  
  
• Manage and renew service contracts for profitability and client retention.
  
  
• Develop marketing strategies, promotions, and competitive pricing.
  
  
• Prepare and review service quotations and proposals.
  
  
• Handle client feedback and complaints to maintain strong, repeat partnerships.
  
  
• Conduct customer satisfaction surveys and implement service improvements.
  
  
• Build and maintain relationships with manufacturers, dealers, and key stakeholders.
  
  
• Attend site surveys and pre-tender briefings to provide technical and strategic input.
  
  
• Guide and develop the service team to achieve sales and service goals.
  
  
• Collaborate with Operations Manager to ensure smooth service delivery and contract execution.
  
  

Requirements:

• Diploma or Degree in Mechanical, Building Services, Electrical Engineering, or equivalent.
  
  
• 8–10 years in ACMV service and maintenance, including 3–5 years in a managerial/BD role.
  
  
• Strong technical knowledge of ACMV systems (Chillers, AHUs, FCUs, VRV/VRF, etc.).
  
  
• Proven experience in tendering, contract management, and client relationship building.
  
  
• Excellent communication, negotiation, and leadership skills.
  
  
• Proficient in Microsoft Office and tender documentation.
  
  

Tell employers what skills you have
Negotiation
Project Bidding
Microsoft Office
Contract Management
Building Services
Selling
Marketing
Customer Satisfaction
Business Development
Tendering
Pricing
Electrical Engineering
Service Delivery
Surveys