Service Manager

Responsibilities:

• Allocate manpower, schedule jobs, and adjust priorities to meet deadlines.
  
  
• Monitor service desk efficiency and coordinate follow-ups on breakdowns.
  
  
• Provide technical guidance to the team to ensure smooth service execution.
  
  
• Execute backup support for emergency breakdowns, including after-hours.
  
  
• Verify timesheets, overtime, and leave applications for accuracy.
  
  
• Manage permits, transport, and staff claims efficiently.
  
  
• Work closely with internal departments to ensure timely order fulfillment.
  
  
• Conduct technicians' appraisals, salary reviews, promotions, and terminations.
  
  
• Train new employees in company procedures and technical workflows.
  
  
• Collaborate with the BD Service Manager to support contract delivery and client satisfaction.
  
  

Requirements:

• Diploma or Degree in Mechanical, Building Services, or equivalent.
  
  
• 8–10 years in ACMV service and maintenance, with at least 3 years in supervisory/managerial roles.
  
  
• Strong technical knowledge of ACMV systems (Chillers, AHUs, FCUs, VRV/VRF, etc.).
  
  
• Excellent planning, scheduling, and manpower management skills.
  
  
• Good communication and coordination with internal teams and clients.
  
  
• Hands-on leadership style with problem-solving abilities.
  
  
• Knowledge of workplace safety, permit-to-work, and after-hours emergency response.