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Service Operations Analyst Job Opening In North West Community Development Council – Now Hiring RecruitFirst Pte. Ltd


Job description

Are you data-driven, detail-oriented, and passionate about enhancing customer service operations?

We're looking for a Senior Executive to join our Customer Service Analytics team.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys solving complex problems, and is eager to gain hands-on experience with tools like Zendesk, RPA, and cutting-edge CX innovations such as Voicebot and Chatbot initiatives.

Start in Oct, 6 months contract (Maternity Cover)
Mon- Fri: 8.30am – 6.00pm
West, 1 min walk near MRT

Key Responsibilities:
• Manage and optimize Zendesk accounts, workflows, and license usage
• Build and maintain custom BigQuery SQL queries and operational dashboards
• Act as a Subject Matter Expert (SME) for Zendesk workflows and automations
• Support and co-develop Robotic Process Automation (RPA) workflows
• Lead exciting CS innovation projects such as Voicebot and Chatbot
• Prepare and update monthly performance and operational reports
• Conduct data analysis and reporting to support key decision-making
• Oversee webform updates and troubleshoot with developers
• Ensure proper reporting and system maintenance for new workflows

Requirements:
• Min.

Degree required.


• Proven experience in data analysis, system maintenance, and dashboard creation.
• Strong expertise in SQL (BigQuery preferred) and solid understanding of RPA workflows
• Familiarity with Zendesk or other customer service platforms
• Experience in end-to-end User Acceptance Testing (UAT)

Click APPLY with your resume

We regret to inform that only shortlisted candidates will be notified

Lavia Tay (R
RecruitFirst Pte Ltd (E.A.13C6342)

Required Skill Profession

Other General


  • Job Details

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Unlock Your Service Operations Potential: Insight & Career Growth Guide


Real-time Service Operations Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Operations in North West Community Development Council, Singapore, highlighting market share and opportunities for professionals in Service Operations roles.

16521 Jobs in Singapore
16521
2427 Jobs in North West Community Development Council
2427
Download Service Operations Jobs Trends in North West Community Development Council and Singapore

Are You Looking for Service Operations Analyst Job?

Great news! is currently hiring and seeking a Service Operations Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at RecruitFirst Pte. Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Service Operations Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in North West Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Operations Analyst?

Key qualifications for Service Operations Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Operations Analyst?

To improve your chances of getting hired for Service Operations Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Operations Analyst Job Success

RecruitFirst Pte. Ltd interview tips for Service Operations Analyst

Here are some tips to help you prepare for and ace your Service Operations Analyst job interview:

Before the Interview:

Research: Learn about the RecruitFirst Pte. Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Operations Analyst interview at RecruitFirst Pte. Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the RecruitFirst Pte. Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service Operations Analyst Positions

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