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Service Operations Manager, CCL Job Opening In Singapore, Singapore – Now Hiring SMRT Corporation Ltd


Job description

Job Purpose

The Service Operations Manager manages and coordinates the overall operations of a cluster of train stations in a given zone.

He/She supervises the station staff to ensure the daily operations of stations and train services.

He/She is also responsible for meeting the performance standards, safety requirements, service standards, and regulatory requirements.

He/She is responsible for managing and investigating all incidents within his/her zone.

He/She will coordinate the response and recovery efforts during rail incidents and accidents.

During special events, he/she will plan and manage crowd management measures to ensure a safe and secure environment.

He/She will carry out inspections to ensure that the station facilities and equipment are safe and serviceability in accordance to prevailing operational requirements and regulatory standards.

He/She will also implement continuous improvement initiatives to enhance overall rail services.

He/She will be rotated to perform Ops duty (Day/Night) to ensure the daily readiness of all station and train operations.

In particular, he/she will be the first responder to coordinate recovery actions, perform investigations and raise incident report as required.

He/She possesses strong leadership and people management skills.

He/She will implement and synchronise organisational operating procedures and requirements across the different train stations and operations teams under his purview.

He/She will also coordinate and conduct refresher training to ensure currency of station staff in performing their duties.


Responsibilities


The Service Operations Manager is responsible to:

  • Ensure the operational performance, discipline and welfare of all staff under his zone.
  • Ensure that the stations under his/her charge are safe and secure for staff and commuters.
  • Ensure the competency and proficiency of all staff are maintained.
  • Ensure the operational readiness of station facilities and equipment within the zone.
  • Ensure the delivery of high service standards within the zone.

  • Manage any incidents/accidents within the zone in accordance to Ops Procedures / Work Instructions.
  • Take personal responsibility, commitment and integrity to fulfil the Critical Work Functions and Key Tasks assigned herewith.
  • Attend Fire Safety course and serve as a Fire Safety Manager as required.
  • Be part of Company Emergency Response Team where one is expected to undergo CERT course
  • Every staff in Circle Line is responsible for their own as well as their Team’s Safety.

    Staff shall uphold the CCL Safety Mission and 3 principles to complete tasks, perform duties, fulfil the goals of the organization, and adhere to the individual roles and responsibilities.
  • Qualifications & Work Experience

  • Working experience in a frontline customer service industry and ability to work under stressful situations.

  • Possess experience in managing a group of up to 50 staff and dealing with multiple government agencies and maintenance branches.

  • Able to calmly respond, handle and resolve operational issues and incidents.
  • Expected to be on standby 24/7 and respond to any incidents that require his/her presence on site.

  • Skills

    Technical skills include:

    • Specialized knowledge

    • Specific expertise

    • Hard skills

    Generic skills include:

    • Abilities (e.g. Communication, problem solving, numeracy etc)

    • Other characteristics such as personal characteristics

    Required Skill Profession

    Operations Specialties Managers


    • Job Details

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    Unlock Your Service Operations Potential: Insight & Career Growth Guide


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    Are You Looking for Service Operations Manager, CCL Job?

    Great news! is currently hiring and seeking a Service Operations Manager, CCL to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SMRT Corporation Ltd adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for Service Operations Manager, CCL Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Service Operations Manager, CCL?

    Key qualifications for Service Operations Manager, CCL typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Service Operations Manager, CCL?

    To improve your chances of getting hired for Service Operations Manager, CCL, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Service Operations Manager, CCL Job Success

    SMRT Corporation Ltd interview tips for Service Operations Manager, CCL

    Here are some tips to help you prepare for and ace your Service Operations Manager, CCL job interview:

    Before the Interview:

    Research: Learn about the SMRT Corporation Ltd's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Service Operations Manager, CCL interview at SMRT Corporation Ltd, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SMRT Corporation Ltd's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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