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Service Operations Manager Job Opening In One North – Now Hiring Synapxe


Job description

Position Overview

Service Manager is responsible to maintain high levels of service and to ensure that all IT operations activities are performed.

You are the subject matter expert in technology and/or business domain.

You are responsible to drive both internal and external teams in the resolution of complex problems to esnure high resiliency and compliance to SLAs, KPIs and metrics relating to service performance and operations performance.

You should possess strong analytical skills in the completion of service operations related activities and are responsible for tracking and analyzing important reports covering service performance metrics and operations activities.

Role & Responsibilities

  • Serve as a Subject Matter Expert to enhance the organization's capability in applying service operations and maintenance frameworks effectively
  • Implement response and recovery plans focused on improving service recovery processes
  • Assist senior leaders in disaster recovery planning and related activities
  • Lead internal and third-party service provider review meetings to discuss performance, service improvements, quality, and processes
  • Troubleshoot and resolve service health issues, coordinating with relevant parties to eliminate impediments impacting service performance
  • Organize system activities, including planned maintenance events, system backup processes, and disaster recovery drills
  • Support and assist in high-severity incidents, facilitating problem management meetings
  • Develop operational support material blueprints for application disciplines, ensuring they are concise and comprehensive, covering internal security and technology standards
  • Collaborate with multiple internal teams to restore services during incidents, gathering necessary experts for root cause analysis and problem resolution
  • Track and ensure compliance with SLAs, KPIs, and metrics related to service and operations performance

Requirements

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
  • Minimum of 8 years of experience in IT service management or related roles
  • Proven experience in managing service operations, incident management, and problem resolution
  • Experience working with third-party service providers and vendors

Apply Now

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LI-SYNX41


LI-SYNX35

Required Skill Profession

Other General


  • Job Details

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Unlock Your Service Operations Potential: Insight & Career Growth Guide


Real-time Service Operations Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Operations in One North, Singapore, highlighting market share and opportunities for professionals in Service Operations roles.

16707 Jobs in Singapore
16707
1147 Jobs in One North
1147
Download Service Operations Jobs Trends in One North and Singapore

Are You Looking for Service Operations Manager Job?

Great news! is currently hiring and seeking a Service Operations Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Synapxe adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Service Operations Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in One North. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Operations Manager?

Key qualifications for Service Operations Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Operations Manager?

To improve your chances of getting hired for Service Operations Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Operations Manager Job Success

Synapxe interview tips for Service Operations Manager

Here are some tips to help you prepare for and ace your Service Operations Manager job interview:

Before the Interview:

Research: Learn about the Synapxe's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Operations Manager interview at Synapxe, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Synapxe's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service Operations Manager Positions

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