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Urgent! Service Operator Job Opening In Central Singapore Community Development Council – Now Hiring Craig Road Property Holdings Pte. Ltd.



Job description

Under the general guidance of the Operator Manager or any other authorized by the management, serve as the main point of contact for all guest requests and needs.

The Operator agent is responsible for answering all calls within three rings, recording guest's needs, and ensuring an appropriate resolution.

The Operator agent must exhibit a professional, can do attitude while recognizing that customer satisfaction is of paramount importance.

How your day looks like?

  • Have knowledge of Hotel, hotel staff, and hotel services, including the hours of operation for all departments involved in and in the surrounding areas: has a thorough knowledge of guestrooms including: location, views, amenities, features, types, etc.

  • Able to give accurate directions and information regarding the immediate downtown and surrounding areas.

    Maintain and be familiar with a directory of information that contains, but is not limited to hotel and local information.

  • Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently, and accepting changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guests and patrons.

  • Handle all guest comments, questions, complaints, requests and inquiries promptly and courteously, taking the necessary action steps and ensuring thorough follow through.

  • Receive all internal and external calls in accordance of company standards.

  • Telephone guests in accordance with their wake-up call requests, to prescribe standards, and to inform security of the guest does not answer their call.

  • Enter guest requests into guest tracking system and maintain guest profiles.

  • Correctly take and place room service orders, ensuring that the order is repeated back to the guest as per the procedure.

  • Undertake and complete any special projects, related tasks or reasonable requests when required by Management.

  • Familiarize yourself with the guests needs and requirements in order to ensure an efficient and friendly service.

  • Complete the required handover with the incoming shift.

  • Record all equipment faults in the logbook and report to supervisor.

  • Maintain and check telephone equipment daily, and report any necessary faults.

How do I deliver this?

  • Tell it like it is- Authentic, honest, you mean it, sincere, true.

  • Have fun and make friends - fun, energetic, whimsical, upbeat, wink, casual.

  • I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

  • Play to win - Original, cutting edge, new, outside the box; open to new possibilities, different.

  • Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.


Required Skill Profession

Other General



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    Unlock Your Service Operator Potential: Insight & Career Growth Guide


  • Real-time Service Operator Jobs Trends in Central Singapore Community Development Council, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Operator in Central Singapore Community Development Council, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10655 jobs in Singapore and 9520 jobs in Central Singapore Community Development Council. This comprehensive analysis highlights market share and opportunities for professionals in Service Operator roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Service Operator Job?

    Great news! is currently hiring and seeking a Service Operator to join their team. Feel free to download the job details.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Craig Road Property Holdings Pte. Ltd. adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
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  • Interview Tips for Service Operator Job Success
    Craig Road Property Holdings Pte. Ltd. interview tips for Service Operator

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Craig Road Property Holdings Pte. Ltd.'s mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
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    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
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    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
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    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

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