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Urgent! Service Quality Executive - Expression of Interest Job Opening In Singapore, Singapore – Now Hiring Cushman & Wakefield
Overview
Service Quality Executive - Expression of Interest
Responsibilities
Provide comprehensive training to Customer service representatives
Analyse/audit service incident data, emails, voice clips, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the contact centre.
Provide structured and timely recommendations; verbal and/or written feedback to Project Manager, contact centre leadership and operations.
Develop and conduct targeted group coaching sessions for customer service representatives that address service quality deficiencies and/or improvement opportunities.
Collaborate with contact centre leadership and operations to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.
About You
Diploma holder in any disciplinary
Prior experience in contact center environment
Familiar with contact center performance standards, reports, and performance management
Good interpersonal and writing skills
Why join Cushman & Wakefield?
Bonus for referring friends
Career development and a promote from within culture
An organisation committed to Diversity and Inclusion
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day.
We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it.
If you want to live it too, join us.
INCO: “Cushman & Wakefield”
Seniority level
Entry level
Employment type
Full-time
Job function
Other
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Unlock Your Service Quality Potential: Insight & Career Growth Guide
Real-time Service Quality Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Service Quality in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 11084 jobs in Singapore and 9084 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Service Quality roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Cushman & Wakefield is currently hiring and seeking a Service Quality Executive Expression of Interest to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Service Quality Executive Expression of Interest Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cushman & Wakefield adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Service Quality Executive Expression of Interest Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Service Quality Executive Expression of Interest typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Service Quality Executive Expression of Interest, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Service Quality Executive Expression of Interest interview at Cushman & Wakefield, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cushman & Wakefield's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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