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Service Quality Executive - Expression of Interest Job Opening In Singapore, Singapore – Now Hiring Cushman & Wakefield


Job description

Overview
Service Quality Executive - Expression of Interest
Responsibilities
Provide comprehensive training to Customer service representatives
Analyse/audit service incident data, emails, voice clips, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the contact centre.


Provide structured and timely recommendations; verbal and/or written feedback to Project Manager, contact centre leadership and operations.


Develop and conduct targeted group coaching sessions for customer service representatives that address service quality deficiencies and/or improvement opportunities.


Collaborate with contact centre leadership and operations to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.


About You
Diploma holder in any disciplinary
Prior experience in contact center environment
Familiar with contact center performance standards, reports, and performance management
Good interpersonal and writing skills
Why join Cushman & Wakefield?
Bonus for referring friends
Career development and a promote from within culture
An organisation committed to Diversity and Inclusion
We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day.

We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it.

If you want to live it too, join us.


INCO: “Cushman & Wakefield”
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Referrals increase your chances of interviewing at Cushman & Wakefield by 2x
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Unlock Your Service Quality Potential: Insight & Career Growth Guide


Real-time Service Quality Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Quality in Singapore, Singapore, highlighting market share and opportunities for professionals in Service Quality roles.

11246 Jobs in Singapore
11246
9182 Jobs in Singapore
9182
Download Service Quality Jobs Trends in Singapore and Singapore

Are You Looking for Service Quality Executive Expression of Interest Job?

Great news! is currently hiring and seeking a Service Quality Executive Expression of Interest to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cushman & Wakefield adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Service Quality Executive Expression of Interest Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Quality Executive Expression of Interest?

Key qualifications for Service Quality Executive Expression of Interest typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Quality Executive Expression of Interest?

To improve your chances of getting hired for Service Quality Executive Expression of Interest, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Quality Executive Expression of Interest Job Success

Cushman & Wakefield interview tips for Service Quality Executive   Expression of Interest

Here are some tips to help you prepare for and ace your Service Quality Executive Expression of Interest job interview:

Before the Interview:

Research: Learn about the Cushman & Wakefield's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Quality Executive Expression of Interest interview at Cushman & Wakefield, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cushman & Wakefield's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service Quality Executive Expression of Interest Positions

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