Service Request Management, Associate

Job Scope

• Analyze and understand customer needs and requirements to provide tailored solutions.
  
  
• Prepare and generate quotations to customers using Salesforce.
  
  
• Collaborate with vendors to negotiate and secure competitive pricing.
  
  

• Support bid management activities, including:

• Reviewing tender documents thoroughly.
  
  

• Preparing and organizing all necessary submission documents.
  
  
• Ensuring accuracy and completeness of submission materials.
  
  
• Verifying costing sheets for correctness prior to submission.
  
  
• Maintain and update the Monthly Tracker to monitor received opportunities and purchase orders (POs).
  
  

Requirements

• Diploma/ Degree in Computer Science, Business Administration or a related field is preferred.
  
  
• Proficient in corporate productivity software and web-based presentation tools.
  
  
• Experience using or similar CRM platforms is preferred.
  
  
• Strong verbal and written communication skills.
  
  
• Excellent listening and presentation abilities.
  
  
• Capable of multitasking, prioritizing tasks, and managing time efficiently.
  
  
• Basic proficiency in Microsoft Excel.