Service SpecialistAsia Pacific RegionSingaporeAPAC Region OfficeApply
Responsibility
Partner with Account Manager to support, retain and grow our High-value customers.Build strong customer relationship and identify new opportunities from the existing customer.Serve as the single point of escalation to the customer to all aspects of lifecycle support that have not been successfully resolved through normal support processes.Assist customer with proper routing for post-sales support and track request through to completion.Monitor and assist in the implementation of Enterprise Service contracts for multiple large Enterprise customer.Generate and deliver to customer, as needed, standardized reports available from operational systems to track metrics and performance results.Analyzes customer’s complaints, service deterioration, pain points and make recommendations for improvement of new delivery/post-sales procedures and services.Responsible for completing special projects or assignments appointed.Requirements
Possess at least Bachelor's Degree in Engineering, Information Technology, Customer Service or equivalentExperience in customer service or customer facing rolePreferably with experience working in Telecommunications or IT IndustryTeam player with excellent analytical and communication skillsAbility to independently discuss options with customers around needs and timeframes, and being able to follow-up timelyProficiency in all Microsoft products Excel, Word, Outlook and MS Projects.Ability to liaise with mandarin speaking associates and customers