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Service Support Job Opening In – Now Hiring Sartorius


Job description

The Services Dispatcher will work directly with customers and internal departments to meet the service needs for our product line.


Main Responsibilities & Tasks:

+ A single contact point of service hotline to answer customers’ complaints and inquiries on service

+ To respond quickly and efficiently to all in-coming BPS Service inquiries by telephone or e-mail and register all service requests promptly.



+ Generate and provide to customer service quotation on installation, repair and spare parts, and service contract renewals.



+ To assist in preparing tender documents for submission.



+ Proactively send reminders/call to customers for PM and service contract renewal.



+ Facilitates service engineer’s working schedule.



+ Update database for service-related information.



+ Track statuses of open service tasks regularly, conduct timely follow-ups and customer satisfaction survey.



+ To facilitate warranty claims and keep closely updated with parts and instrument delivery.



+ Generate BPS service KPIs/quality/installation reports on a monthly basis or per ad.

hoc request

+ To always act in a responsible manner to avoid risk to self or to the company and comply with the workplace safety and health and security policy.



+ Undertake any relevant tasks as may be directed by the superior from time to time.



Qualification & Skills:
+ At lease Diploma with 2 years relevant experience.
+ Customer service orientated
+ Able to multi-task and possess problem solving skills
+ Good team player with good work attitude and proactive
+ Good communication and interpersonal skills

+ Excellent oral and written communication skills in English

+ Good MS Office skills, Word, Excel, PowerPoint and usual productivity software


About Sartorius


Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases.

Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.




We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.


Join our global team and become part of the solution.

We are looking forward to receiving your application.

www.sartorius.com/careers

Required Skill Profession

Other General


  • Job Details

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Unlock Your Service Support Potential: Insight & Career Growth Guide


Real-time Service Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Support in , Singapore, highlighting market share and opportunities for professionals in Service Support roles.

14597 Jobs in Singapore
14597
0 Jobs in
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Download Service Support Jobs Trends in and Singapore

Are You Looking for Service Support Job?

Great news! is currently hiring and seeking a Service Support to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sartorius adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Service Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in . Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Support?

Key qualifications for Service Support typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Support?

To improve your chances of getting hired for Service Support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Support Job Success

Sartorius interview tips for Service Support

Here are some tips to help you prepare for and ace your Service Support job interview:

Before the Interview:

Research: Learn about the Sartorius's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Support interview at Sartorius, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sartorius's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service Support Positions

Setting up job alerts for Service Support is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!