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Urgent! ServiceNow Business Analyst Job Opening In Singapore, Singapore – Now Hiring Cognizant Technology Solutions

ServiceNow Business Analyst



Job description

Overview
We're seeking a dynamic Business Analyst to join our Public Sector project team.

In this pivotal role, you'll spearhead ServiceNow implementations across government agencies, working closely with stakeholders to transform public service delivery through innovative digital solutions.

You'll be at the forefront of digital transformation, translating complex business requirements into elegant, user-centric solutions.


Key Responsibilities
Strategic Planning & Analysis
Lead requirements gathering through human-centric design methods and visual techniques
Conduct thorough analysis of current systems and processes to identify improvement opportunities
Develop strategic roadmaps for digital transformation initiatives
Apply Design Thinking methodologies to create innovative solutions for complex government challenges
Technical Leadership
Guide technology selection and implementation strategies aligned with client's architectural principles
Evaluate and recommend appropriate development approaches (Outsourced, Co-Sourced, or In-house)
Ensure solutions comply with cloud-based architecture standards and SG Tech Stack requirements
Project Delivery
Create detailed user stories, functional specifications, and acceptance criteria
Oversee platform configuration, customisation, and integration
Manage solution deployment and ensure smooth operational transition
Lead impact analysis for change requests and continuous improvements
Facilitate knowledge transfer through workshops and training sessions
Stakeholder Management
Build strong relationships with agency stakeholders and cross-functional teams
Lead discovery workshops and requirements gathering sessions
Drive user adoption through effective communication and training
Collaborate with technical teams to resolve operational challenges
Required Qualifications & Experience
Education & Professional Experience
Diploma/Degree in Computer Science, Information Technology, or related field
Minimum 4 years of relevant experience in digital transformation projects
Proven track record of at least 2 successful ServiceNow implementations
HR modules implementation experience on other platforms is an added advantage
Strong background in enterprise SaaS platforms (ServiceNow expertise required)
Technical Competencies
Proficiency in ServiceNow platform configuration and customisation
Experience with Agile methodologies and product-centric delivery
Understanding of cloud architecture and modern development practices
Working knowledge of AI tools and emerging technologies
Experience in process automation and system integration
Essential Skills
Advanced analytical and problem-solving capabilities
Strong facilitation and workshop leadership abilities
Excellent stakeholder management and communication skills
Proven ability to influence and drive change
Experience in government or large enterprise digital transformation
Personal Attributes
Self-motivated with a strong drive for results
Analytical mindset with attention to detail
Adaptable and quick to learn new technologies
Strong team player with excellent collaboration skills
Innovative thinking and creative problem-solving approach
The Cognizant community
We are a high caliber team who appreciate and support one another.

Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.


Cognizant is a global community with more than 300,000 associates around the world.


We don't just dream of a better way - we make it happen.


We take care of our people, clients, company, communities and climate by doing what's right.


We foster an innovative environment where you can build the career path that's right for you.


About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.

Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.

Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Learn how Cognizant helps clients lead with digital at
Cognizant is an equal opportunity employer.

Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.


Disclaimer: Compensation information is accurate as of the date of this posting.

Cognizant reserves the right to modify this information at any time, subject to applicable law.


Applicants may be required to attend interviews in person or by video conference.

In addition, candidates may be required to present their current state or government issued ID during each interview.


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    Unlock Your ServiceNow Business Potential: Insight & Career Growth Guide


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