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Urgent! Servicenow Developer Career Opportunity with K2 Partnering Solutions in Singapore

Servicenow Developer



Job description

Responsibilities

  • Gather business and/or application requirements on the infrastructure to perform infrastructure requirement analysis and design.

  • Plan, design, install, test, and implement systems in accordance with specifications and service levels.

    Perform necessary system programming and configuration where relevant.

  • Manage system changes through the established change request process and provide regular status reports to relevant parties.

  • Respond promptly to incidents , investigate issues, and provide temporary and/or permanent resolutions for escalated incidents.

  • Provide timely status updates to stakeholders and relevant teams.

  • Conduct root cause analysis and implement proactive measures; monitor the effectiveness of implemented solutions.

  • Monitor and measure system performance and availability proactively; implement corrective actions to improve stability and efficiency.

  • Track agreed service levels (e.g., service requests, system availability); document and maintain system configurations, and provide regular reporting.

  • Plan and implement service continuity measures , such as backup/restore procedures and disaster recovery plans, to ensure continuous business operations.

  • Provide systems-related technical advice to customers or project teams.

  • Ensure ICT system management adheres to ISO20000 and ISO27001 standards, ITIL best practices, and relevant methodologies.

  • Manage budgets, resources, and schedules for system implementation and operational activities.

  • Establish facility management standards and best practices to ensure operational consistency across projects and facility teams.

  • Evaluate internal and external business environments to develop long-term strategies for the unit or organization.

  • Advise on technology adoption based on business and technical considerations; propose integration strategies for various technology components.

Mandatory Requirements

  • Experience in setup and configuration of ServiceNow modules : CMDB, ITSM, and ITOM.

  • Proficiency in workflow design and development.

  • Strong JavaScript skills (important requirement).

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Required Skill Profession

Software Development



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