ServiceNow Project Manager

Job description

Veracity is a consulting company that solves business problems by delivering digital workflows that matter.

We are one of ServiceNow's largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Project Manager/Scrum Master .

The Project Manager/Scrum Master plays a critical part in Veracity's professional services, by Managing and leading our customer projects and agreements.

The Project Manager/Scrum Master primary responsibility is leading customer projects managing deployments of ServiceNow solutions to various customers.

You will have a passion for customer success and be self-motivated, building high performing teams and delivering exceptional customer outcomes across multiple customer stakeholders.

You will know how to form long lasting trusted relationships with executive level stakeholders gaining their endorsement for high quality delivery on time and to the highest quality, be the primary customer contact for services, handling issues and escalating as appropriate.

You will have excellent verbal and written communication skills and demonstrated abilities in building and motivating high performing successful project teams.

Customer satisfaction is key to Veracity's success, there will be at times where you will need to deliver more to maintain our excellent customer satisfaction rating.

We Hire for Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication.

We believe we don't exist without exceptional people, so we respect and value them.

We pay fair base and at-risk components based on experience and the market.Other companies give you a job.

We give you opportunity.

Veracity is focused on building a people-focused organization with a long-term culture of excellence.

We work hard, we have fun, we innovate and grow talent.

Key Responsibilities

• Accountable for management of overall project including scheduling, scope and budget
• Managing projects, sprints, updating details and providing regular reporting
• Facilitating key stakeholder meetings including regular steering committees with internal and customer teams, reporting on progress, issues, risks and contributing to issue resolution
• Manages stakeholder expectations, maintaining focus on overall deliverables agreeing and applying contractual terms of project
• Understands and engages expertise of others alongside own
• Working independently on projects
• Collaborating effectively with local and remote staff to drive successful outcomes on time and within budget providing support and mentorship
• Developing and maintaining strong customer relationships with key stakeholders including executive sponsor, program managers, business process owners and enterprise architects
• Responsible for ensuring the customer is fully informed and up to date on progress and concerns including risks, issues, scheduling, resourcing and change requests
• Responsible for delivering successful outcomes in customer projects, ensuring excellent reputation for delivery and securing customer satisfaction ratings of 5 out of 5
• Monitors and measures customer satisfaction
• Applies knowledge, tools and technical expertise to create value, ensuring it is tailored to the specific needs of the customer
• Manages customer projects effectively ensuring objectives, deadlines and budgets are met by team members under own control
• Competent use of project planning, tools, milestones appropriate for the size and scale of the project
• Demonstrates the ability to assess, form and allocate work streams, managing own time and that of others to meet deadlines
• Works with the customer to determine a handover process to ensure skills transfer, sustainability of results and knowledge capture as appropriate for project and customer.
  
  
• Proactively predicts and reviews any potential areas of deficit, addressing them before the project finishes
• Operates competently in all areas of project management and delivery
• Manages 'medium risk' projects (working with others for high risk)
• Identifies, quantifies and manages issues impacting on delivery of project
• Enhance & increase ServiceNow knowledge by practising continuous learning, training and certifications utilising Veracity's ServiceNow training platform
• Working with our process owners to identify opportunities for improvement
• Shares knowledge and experiences with others
• Keeping abreast of new platform features and capabilities
• Identifying opportunities and influence customers to adopt Veracity services

Requirements

• Presents ideas convincingly to achieve specific outcomes
• Demonstrates skills in building consensus and resolving conflict
• Applies techniques to achieve influence, impact and achieve specific outcomes
• Provides thoughts and ideas in a clear style using effective verbal and nonverbal communication techniques in formal and informal situations
• Uses presentation tools effectively to engage audience
• Produces clear customer and internal reports selecting the most appropriate style for audience
• Seeks support from peers where appropriate
• Embracing different cultural perspectives, thought diversity and cultivating workplace equality
• Championing processes and continual improvement of our ways of working
• Experience showing successful delivery of multiple customer projects for 3+ years
• Basic ServiceNow knowledge
• Creative thinking and the ability to think outside the box
• Loving what you do

Professional qualifications and education requirements

The following is preferred but not a pre-requisite for this position

• ServiceNow Administration PPM Fundamentals
• Scrum Master Certification
• Project Management Certification eg Prince2, PMP, CPM
• ITIL Foundations

Required Skill Profession

Other General