ServiceNow Software Engineer

We are seeking technically proficient Software Engineers with 3 to 5 years of experience in designing and implementing enterprise-grade ServiceNow solutions.

The candidate will have strong hands-on expertise in platform configuration, workflow development, and systems integration, with a proven ability to deliver scalable and maintainable solutions.

Key Responsibilities:

· Development, Design and Implementation of ServiceNow modules including Strategic Portfolio Management, (ITBM), ITSM, FSM (Field Service), and CSM (Customer Service)

· Develop and maintain custom workflows, business rules, scripts, etc.

· Lead technical discussions and translate functional requirements into technical designs

· System upgrades, patch management, and ensure optimal performance and availability

· Implement ITIL-aligned processes: Incident, Problem, Change, Request, CMDB

· Create real-time dashboards, performance analytics, and operational reports

· Provide code reviews, mentor junior developers, and enforce development best practices

Candidate Profile

• Bachelor's degree or equivalent in a relevant technology discipline.
  
  
• 3 years of experience in enterprise IT operations, with specific focus on service delivery.
  
  
• Hands-on involvement in managing or rolling out ITSM tools.
  
  
• Well-versed in policy frameworks and internal control mechanisms for managing IT services and resources.
  
  
• Strong communication and stakeholder engagement skills to ensure consistent delivery and user alignment.
  
  

Technical Skills:
ServiceNow Modules:

· Strategic Portfolio Management/ ITBM: PPM, Demand, Financials, Resource & Timecard, Investment Funding

· ITSM: Incident, Problem, Change, Request Fulfilment, Configuration Management

· FSM: Work Orders, Tasks Scheduling, Inventory

· CSM: Case Management, Knowledge Base, B2B/B2C Portals

· HRSD: Employee Center, Issue Resolution, Case Management

· WSD: Workplace Service Delivery, Concierge, Space Management

· IRM: Compliance Management, Operational Risk, Monitoring

Certifications:

· ServiceNow Certified Implementation Specialist –Strategic Portfolio Management, FSM, ITSM, APM, HR

· ServiceNow Certified System Administrator

· ServiceNow Certified Application Developer (CAD)

· Certified Scrum Master (CSM), Professional Scrum Master I (PSM I)

Preferred:

• Familiarity with ITIL concepts or equivalent frameworks in service management.
  
  
• Prior experience supporting IT operations in government installations.