Role
Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives
Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization, and Integration Hub
Lead architectural decisions for complex, multi-workstream ServiceNow implementations
Establish centre of excellence frameworks and governance models for sustainable platform growth
Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance
Design modern user experiences leveraging Next Experience UI, Mobile capabilities, and Virtual Agent
Develop integration architectures using Integration Hub, Flow Designer, and API frameworks
Implement AI-powered solutions using Now Assist, Natural Language Understanding, and Predictive Intelligence
Leverage ServiceNow's Hyperautomation capabilities including RPA Hub, Process Optimization, and Integration Hub
Research and evaluate new ServiceNow features and capabilities
Drive adoption of modern development practices including DevOps and Agile
Mentor team members on ServiceNow best practices and emerging technologies
Conduct regular architecture assessments and optimization reviews
Requirements
Bachelor's degree in Computer Science, Information Technology, or related field
10+ years of enterprise IT experience with 6+ years specifically in ServiceNow architecture
Proven track record leading at least 3 large-scale ServiceNow implementations.
Experience architecting solutions across multiple ServiceNow products that includes Risk & Compliance (a must), Customer Service Management and preferably: Environmental, Social and Governance (GRC).
Strategic Portfolio Management (SPM).
Public Sector Digital Services (PSDS).
Deep understanding of ServiceNow platform architecture and capabilities
Expert knowledge of: Now Platform App Engine
Integration Hub and Flow Designer
Service Graph CMDB
Now Intelligence & AI capabilities
Performance Analytics
Next Experience UI Framework
Strong scripting skills in JavaScript, GlideScript, and REST/SOAP web services
Experience with modern integration patterns and technologies
Certifications
ServiceNow Certified Technical Architect (CTA)
ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that includes CIS-RC
ServiceNow Certified System Administrator (CSA)
EA License No. – 25C2690 | EA Registration No. - R |
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