Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: SG Deskside Support Engineer.
Singapore Jobs Expertini

Urgent! SG - Deskside Support Engineer Job Opening In Singapore, Singapore – Now Hiring Computacenter

SG Deskside Support Engineer



Job description

Job Description

Position Title

  • Deskside Support Engineer
  • Working under Deskside Support team reports to Infosys and client managers

Team Support Coverage to different Business Units

  • Provide Local onsite support for all Business Unit includes:
    • Trading Floor: Equity, Fixed income, Currency, Commodities, etc.

  • Advisory: Investment banking, Capital Market Group, Research Analyst, Wealth Management, Investment Management, Firm Management (VIP), etc.

  • Back Office: HR, Legal, Compliance, Technology, Operations, Corporate Services, etc.

Description

PRINCIPAL DUTIES AND RESPONSIBILITES

  • General Responsibilities for all levels
  • Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
  • Physically set up computers and software system installation
  • Perform basic hardware moves and changes
  • Record and manage all incidents and requests in ticket-tracking system
  • Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
  • Develop and update new and existing process
  • Proactively inform management of trends, significant problems and expected delays
  • Provide other IT-related support as required by the business
  • Documentation of products support and processes
  • Update and manage inventory on new incoming hardware orders
  • Communicate with vendors for incoming hardware orders and repairs
  • New hire training - Provide OJT (On the Job training) to deskside new joiner and ensure their knowledge level is up to standard.

    Including technical & procedural knowledge
  • New hire performance monitoring - Notify management on performance issue on new joiner for early intervention
  • Asset disposal Maintain inventory record for end of life assets.

    Manage hardware disposal tasks including physical hard drive removal from workstations.

Qualifications

LANGUAGE

  • English: Advanced level - strong verbal, written, listening communication experience

EXPERIENCE

  • Solid understanding of PC hardware/peripherals
  • Exposure of mobile OS such as Apple iOS and Google Android
  • Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite
  • Basic understanding of network and server-side infrastructure
  • Experience in delivering superior customer service experience
  • Engineer: 1 to 3 years IT support experience, demonstrate experience to work independently

SKILLS

  • Ability to make sound decisions following approved procedures in a fast-paced environment
  • Ability to effectively manage multiple tasks occurring simultaneously
  • Ability to work independently with little supervision
  • Demonstrate ownership taking, willing to learn and share knowledge

Working Hours Coverage

COVERAGE HOURS

  • Monday to Friday
    • 07:00 to 19:00
  • 8 working hour per shift defined by team manager within coverage hours
  • Extreme weather WFH coverage
  • BYOD mobile phone required (for emergency and escalation)

PAID OVERTIME WORK

  • Weekday public holiday coverage needed (on team rotation)
  • Occasional non-office hour overtime work (weeknight, weekend & Holiday) paid overtime work on team rotation basis

Locations

  • Main Client offices
    • IOI Central Boulevard Towers


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your SG Deskside Potential: Insight & Career Growth Guide


  • Real-time SG Deskside Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for SG Deskside in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2313 jobs in Singapore and 2250 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in SG Deskside roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for SG Deskside Support Engineer Job?

    Great news! is currently hiring and seeking a SG Deskside Support Engineer to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Computacenter adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for SG Deskside Support Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for SG Deskside Support Engineer?

    Key qualifications for SG Deskside Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for SG Deskside Support Engineer?

    To improve your chances of getting hired for SG Deskside Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for SG Deskside Support Engineer Job Success
    Computacenter interview tips for SG   Deskside Support Engineer

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Computacenter's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your SG Deskside Support Engineer interview at Computacenter, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Computacenter's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for SG Deskside Support Engineer Positions

    Setting up job alerts for SG Deskside Support Engineer is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!