Sharepoint - Support Engineer

Job Scope:

1. SharePoint Support: Supporting and maintaining SharePoint Online and On-Prem environments.
   
   

2. Incident Management: Handling incidents, change requests, and service requests.
   
   

3. Configuration and Management: Configuring new sites, managing access and permissions.
   
   

4. Migration and Deployment: Performing migrations using ShareGate and deploying custom features.
   
   

5. Training and Documentation: Providing training, documentation, and user guides.
   
   

6. User Support: Providing day-to-day user support, troubleshooting, and resolving access issues.
   
   

Qualifications & Requirements:

Educational Requirements

1. Bachelor's Degree: In an IT-related field.
   
   

Certifications

1. Microsoft Certifications: MS-900, MS-102, PL-100, SC-300.
   
   

2. ServiceNow Certifications: CSA, CAD (advantage).
   
   

Experience

1. Less Experience Required: Fewer years of experience required, but strong technical skills are essential.
   
   

2. SharePoint Knowledge: Solid understanding of SharePoint architecture and functionality.
   
   

Technical Skills

1. SharePoint: Strong understanding of SharePoint Online and On-Prem.
   
   

2. Microsoft Power Platform: Proficient in Power Automate, Power Apps, and Microsoft 365 Admin Centre.
   
   

3. Scripting and APIs: Knowledge of PowerShell scripting, Microsoft Graph API, and SPFx.

4. Security and Governance: Understanding of governance and security best practices.
   
   

Software Knowledge

1. SharePoint Versions: SharePoint 2016 and SharePoint Online (M365).
   
   

2. Microsoft Tools: MS Teams, OneDrive, Power Automate, Power Apps.
   
   

3. Development Tools: Visual Studio 2022, SharePoint Designer, AvePoint Office Connect.