Shipping Coordinator / Customer Services Officer

Responsibilities

• Ensure customer bookings are promptly documented, processed and reviewed for accuracy and completeness.
  
  
• Input export job reference.
  
  
• Any special shipment requirements shall be resolved with the shipper prior accepting the booking.
  
  
• Keep Sales Personnel about their bookings.
  
  
• Upon receipt of booking from shipper, Customer Service will book shipment direct with shipping lines or our consol for both FCL and LCL cargo.
  
  
• After confirmation of space with shipping lines or consol, Customer Service will advise shipper via email or fax.
  
  
• Customer Service will proceed to arrange the trucking and collection of cargo if customer require this service.
  
  
• Any changes in vessel details or delay in arrival date will made known to shipper via phone or email by Customer Service.
  
  
• Ensure all cargoes send in good condition and if any damage shall revert to customer immediately.
  
  
• Verify vendor’s invoice and close files.
  
  
• Other ad-hoc duties as assigned by the supervisor