Shipping Coordinator

Responsibilities:

• Coordinate and liaise with courier service providers to ensure seamless delivery processes.
  
  
• Handle daily sales submissions through the intranet, ensuring processing is completed within the Service Level Agreement (SLA) of 2 hours.
  
  
• Manage the delivery failure intranet portal by promptly submitting reported cases from couriers.
  
  
• Manage the Local delivery intranet portal by promptly arranging the carrier supports.
  
  
• Monitor daily courier shipment loads, taking proactive measures to ensure SLAs are consistently met.
  
  
• Address inquiries via phone calls /WhatsApp / Microsoft team and emails from sales teams or couriers regarding shipment status.
  
  
• Plan and oversee bulk shipment deliveries, coordinating details with couriers to ensure smooth operations.
  
  
• Provide clear and precise instructions to couriers/movers regarding shipment details, Proof of Delivery (POD), cash, or cheque collection.
  
  
• Act swiftly to resolve shipment issues, maintaining communication with couriers.
  
  
• Organize freight quotes and transportation arrangements for special handling and project-related shipments in collaboration with outsourced couriers or movers
• Coordinate with Sales team on daily shipments.
  
  
• Coordinate with inter operation dept to achieve the operations SLA
• Supporting trade shows on and offsite
• Supporting cycle/ inventory counts.
  
  
• Any other duties assigned by the supervisor.
  
  

Requirements

• Diploma or degree in Logistics, Supply Chain, or a related field
• Familiarity with air/sea shipment processes and shipping documentation
• Proficiency in logistics software and tools like Microsoft Office / SAP application
• Strong organizational and communication skills
• Experience in warehouse / supply chain management is advantageous
• Comfortable to work in warehouse setting
• Warehouse environment
• Ability to work independently and as a team
• Fast-paced environment