Overview
Shipping Coordinator role at Ingram Micro in Singapore.
This description is refined from the original content to present clear responsibilities and requirements.
Responsibilities
- Coordinate and liaise with courier service providers to ensure seamless delivery processes.
- Handle daily sales submissions through the intranet, ensuring processing is completed within the Service Level Agreement (SLA) of 2 hours.
- Manage the delivery failure intranet portal by promptly submitting reported cases from couriers.
- Manage the local delivery intranet portal by promptly arranging the carrier supports.
- Monitor daily courier shipment loads, taking proactive measures to ensure SLAs are consistently met.
- Address inquiries via phone calls, WhatsApp, Microsoft Teams, and emails from sales teams or couriers regarding shipment status.
- Plan and oversee bulk shipment deliveries, coordinating details with couriers to ensure smooth operations.
- Provide clear and precise instructions to couriers/movers regarding shipment details, Proof of Delivery (POD), cash, or cheque collection.
- Act swiftly to resolve shipment issues, maintaining communication with couriers.
- Organize freight quotes and transportation arrangements for special handling and project-related shipments in collaboration with outsourced couriers or movers.
- Coordinate with Sales team on daily shipments.
- Coordinate with the operations department to achieve the operations SLA.
- Support trade shows on- and offsite.
- Support cycle/inventory counts.
- Any other duties assigned by the supervisor.
- Prepare and manage the following reports as required.
Qualifications
- Diploma or degree in Logistics, Supply Chain, or a related field.
- Familiarity with air/sea shipment processes and shipping documentation.
- Proficiency in logistics software and tools such as Microsoft Office and SAP.
- Strong organizational and communication skills.
- Experience in warehouse/supply chain management is advantageous.
- Comfortable working in a warehouse setting.
- Ability to work independently and as part of a team.
- Ability to thrive in a fast-paced environment.
Seniority level
Employment type
Job function
- Management and Manufacturing
Industries
- IT Services and IT Consulting
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