Singapore | Operations Assistant

Job description

We are searching for a motivated Operations Assistant who is an excellent multitasker with exceptional communication and time management skills.

He/She can expect to support our Inbound and Events Team to carry out our tour services in a timely and cost-effective manner.

To excel in this position, he/she should have a high degree of customer-orientation initiative to display positive attitudes and demonstrate an awareness and willingness to Wow! our guests.

He/She is detailed and resourceful and possesses excellent problem-solving skills.

He/She can react quickly to deviation in scheduled plans.

If you are passionate about the travel and tourism industry and possess the necessary skills and experience, we invite you to join our dynamic team.

Note: This job description is not intended to be all inclusive.

You may be required to perform other duties as negotiated to meet the ongoing needs of the organization.

RESPONSIBILITIES

Manage booking or/and purchasing of services including but not limited to tour guides, flights, ferries, transport, attractions tickets and restaurants.

Maintain good relationships and build new relationships with the suppliers.

Update and maintain operational contacts, services costs and services related details up to-date.

Prepare materials including welcome note and itinerary for guests’ arrival.

Conduct briefings with tour guides prior to guests’ arrival.

Assist the Inbound Team on Group arrivals or departures.

Assist the Events Team on MICE events.

Prepare, check, verify and submit staff expenses claims, guides’ claims and suppliers’ invoices for payment processing.

Rotate to hold Operations and Customer Service emergency hotlines mobile phone.

QUALIFICATIONS:

GCE ‘O’/GCE ‘A’/Higher NITEC/Diploma or related field in Tourism.

1 year’s relevant working experience preferred.

Fresh graduates are welcome.

Well-spoken and written in English.

Knowledge in MS Words, MS Excel, Google Docs and Google Sheet.

Knowledge in TourPlan system will be an advantage.

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Why work with EXO

To accomplish our mission of creating lasting positive impacts through travel, we start with our people.

In addition to providing equitable compensation, we offer great benefits such as paid maternity leave, healthcare and opportunities to upskill.

Why work with EXO

One EXO

While our offices are separated by great distances, we use EXO tools and technology to stay connected, share knowledge and operate as one team together.

We work positively towards creative solutions that amaze our customers and make us stronger.

Why working with EXO is Amazing

We have fun

While we take our jobs seriously, we believe that having fun is an important part of our jobs as travel professionals and that the fun we have is reflected in the quality of our trips and services.

In all our destinations, our teams enjoy regular team building activities and outings.

Why work with EXO

Diverse & Talented

Our team is diverse and talented, with nearly 700 employees representing 25+ nationalities and countless years of experience.

We firmly believe diversity makes for a happier workplace and helps fuel our passion for travel that expands horizons.

Why work with EXO

Training & Growth

We believe in the power of our people and are committed to equipping them with the knowledge and skills they need to be their best.

We nurture development through in-house training and provide pathways designed to encourage upward mobility.

Why work with EXO

To accomplish our mission of creating lasting positive impacts through travel, we start with our people.

In addition to providing equitable compensation, we offer great benefits such as paid maternity leave, healthcare and opportunities to upskill.

Why work with EXO

One EXO

While our offices are separated by great distances, we use EXO tools and technology to stay connected, share knowledge and operate as one team together.

We work positively towards creative solutions that amaze our customers and make us stronger.

Why working with EXO is Amazing

We have fun

While we take our jobs seriously, we believe that having fun is an important part of our jobs as travel professionals and that the fun we have is reflected in the quality of our trips and services.

In all our destinations, our teams enjoy regular team building activities and outings.

Why work with EXO

Diverse & Talented

Our team is diverse and talented, with nearly 700 employees representing 25+ nationalities and countless years of experience.

We firmly believe diversity makes for a happier workplace and helps fuel our passion for travel that expands horizons.

Why work with EXO

Training & Growth

We believe in the power of our people and are committed to equipping them with the knowledge and skills they need to be their best.

We nurture development through in-house training and provide pathways designed to encourage upward mobility.

Why work with EXO

To accomplish our mission of creating lasting positive impacts through travel, we start with our people.

In addition to providing equitable compensation, we offer great benefits such as paid maternity leave, healthcare and opportunities to upskill.

Required Skill Profession

Operations & Business Administration