Responsibilities:
* Build and maintain strong relationships with key customers.
* Keep accurate and up-to-date contact information for all customers.
* Assist in preparing and participating in customer business reviews.
* Conduct regular communication with customers via phone and Microsoft Teams.
* Manage and update customer pricing, including maintaining current price files.
* Monitor and review customer margins regularly to ensure profitability is maintained.
* Create and manage part numbers as required.
* Collect and maintain up-to-date forecast data for key accounts.
* Process customer orders and ensure timely progression to meet delivery requirements.
* Provide customers with delivery schedules and confirmations for their purchase orders.
* Analyze customer demand and schedules to ensure sufficient stock levels.
* Manage customer returns and issue credit notes as needed.
* Prepare certifications for spot orders.
* Handle export documentation, including customer declarations and commercial invoices.
* Manage the creation and delivery of customer-specific kits.
* Raise works orders for parts requiring external processing (e.g., plating) and coordinate with the warehouse for dispatch and receipt.
* Collaborate with the warehouse team to ensure on-time order dispatch.
* Support the Accounts Receivable team in resolving outstanding customer invoices when necessary.
* Identify and pursue new business opportunities in collaboration with customers.
* Respond to customer RFQs (Requests for Quotation) promptly and professionally.
* Partner with the sourcing team to develop competitive and effective solutions to support growth.
* Lead price and lead time negotiations with customers to secure business opportunities.
Requirements:
* Proficient in Microsoft Office, particularly Excel, with intermediate-level experience.
* Skilled in building strong relationships to drive and maximize sales opportunities.
* Consistently punctual with an excellent attendance record.
* Dedicated, hardworking, and dependable team member.
Let me know if you'd like this adapted for a CV or formal profile.
Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to
Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement.
Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion
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