Job Overview: We are seeking a highly skilled and detail-oriented Technical Site Support Executive to play a key role in bridging the gap between product innovation and on-site success.
This role involves providing technical assistance, conducting application training, and supporting smooth and successful installations to meet our customers' expectations.
Key Responsibilities
- Provide technical support, pre-sales product demos, and on-site mock-ups to demonstrate our products' capabilities.
- Conduct application training, technical presentations, and support sessions to enhance customers' understanding of our solutions.
- Report any product performance or installation issues that may impact warranties and customer satisfaction.
- Conduct internal and external material testing as needed to ensure product quality and reliability.
- Fabricate product samples or prototype boards for customer or team use to facilitate effective communication and collaboration.
- Troubleshoot on-site issues and coordinate fast solutions with relevant departments to minimize downtime and maximize efficiency.
- Prepare reports on site activities, technical challenges, and customer feedback to inform business decisions and improve processes.
- Conduct routine site inspections and post-installation reviews to ensure compliance with standards and regulations.
- Participate in training sessions, exhibitions, and demonstration events to strengthen brand visibility and awareness, and build relationships with customers and partners.
What We Offer: A competitive salary package including up to S$4,800/month,
Transport allowance and petrol card provided,
Mobile reimbursement,
Performance bonus,
Additional incentives.