Snr Customer Architect

Job description

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people.

The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter.

By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What Is The Role

We are actively seeking a Singapore based Customer Architect with an understanding of technology and hands-on experience in key IT domains, notably Observability, Cybersecurity, and Enterprise Search.

You should possess a strong technical background, preferably with experience in cloud-based software solutions.

As a Customer Architect, you will be the Trusted Technical Advisor, working in tandem with the customer and complementary groups like Field and Services Teams to ensure that Elastic solutions are exceeding customer's expectations.

Your technical expertise, strong understanding of business imperatives, and ability to deliver value will be key to accelerate adoption of Elastic's solutions.

What You Will Be Doing

• Collaborate with the account team (Account Executives and Solutions Architects) to provide ongoing technical coverage and support.
  
  
• Work closely with customers to identify and eliminate technical frictions, promoting a smoother adoption and implementation of Elastic solutions.
  
  
• Ensure a successful technical customer journey, from onboarding to adoption, while continuously driving the consumption of Elastic products, further driving ARR.
  
  
• Define the technical success plan for each customer, outlining the optimal use of Elastic solutions to achieve their business objectives.
  
  

What You Bring

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred.
  
  
• Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer.
  
  
• Excellent communication and presentation skills.
  
  
• Ability to build strong relationships with customers and team members.
  
  
• Demonstrated problem-solving skills, with a track record of delivering innovative solutions.
  
  
• The nature of the work that you will be doing will require a high percentage of work onsite with customers, and you should be expected to travel as a result of this requirement.
  
  

Bonus Points

• Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) and how to align them with business objectives is a plus.
  
  

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity.

Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life.

Your age is only a number.

It doesn't matter if you're just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently.

We need that.

Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds.

Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals.

To request an accommodation during the application or the recruiting process, please email We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People's Republic (DNR), and the Luhansk People's Republic (LNR).

If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role.

Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

Please see here for our Privacy Statement.

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